There may be certain situations where a client file may be handed from one agent to another. For example, if a matter becomes too complex and current agent is no longer in the position to assist their client, or a client may terminate their relationship with the agent (and vice versa). It is therefore vital for registered migration agents to have systems and processes in place to ensure that a when client file is handed over to another agent, this is done in line with the Code of Conduct.
Unfortunately, recent sanctions published on OMARA website indicate that some agents do not appear to have such processes in place which results in consequences including but not limited to sanctions, bar or cancellation of the agent’s registration. In the ever-evolving nature of immigration law, which is becoming more complex and unpredictable, it is understandable why clients may choose to "shop" and go through a number of different agents in order to achieve their desired outcome.
Part 4 of the Code states that before accepting immigration work, a registered migration agent must consider whether he or she is qualified to give the advice sought by the client. A referral may be made, for example, if a registered migration agent is asked for advice on matters for which he or she does not regularly provide immigration assistance. Further, a registered migration agent must not encourage another agent’s client to use the first agent’s services, for example by denigrating other agents or offering services that the first agent cannot, or does not intend to, provide.
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