System Message:

Australian Immigration Daily News

Breaking Australian immigration news brought to you by Migration Alliance and associated bloggers. Please email

  • Home
    Home This is where you can find all the blog posts throughout the site.
  • Categories
    Categories Displays a list of categories from this blog.
  • Tags
    Tags Displays a list of tags that have been used in the blog.
  • Bloggers
    Bloggers Search for your favorite blogger from this site.
  • Team Blogs
    Team Blogs Find your favorite team blogs here.
  • Login
    Login Login form
Posted by on in General
  • Font size: Larger Smaller
  • Hits: 2852

Dealing with PIC 4020

This week marks ten years of since I entered the immigration profession and naturally many things have changed since 2009.  Introduction of immi account, abolition of subclass 457 visa, introduction of several new visa subclasses to cater for the ever-changing landscape we know as Australian Immigration.  Considering this anniversary, it got me wondering, if I had to pick just one major change in immigration landscape, what that would be, my answer, Department's approach to PIC 4020.

What is PIC 4020

In summary, Public interest criterion (PIC) 4020 is intended to significantly increase the level of integrity in visa applications by providing a strong disincentive to those considering giving, or causing to be given, a bogus document or information that is false or misleading in a material particular. It also requires applicants to satisfy the delegate as to their identity.

PIC 4020 is one of the Public Interest Criteria in Schedule 4 of the Migration Regulations 1994 (the Regulations). Where PIC 4020 is among the criteria for grant of a visa, unless the requirement to satisfy PIC 4020 is waived under PIC 4020(4), it must be met in order for the visa to be granted. Failure to satisfy PIC 4020 is grounds for visa refusal not for visa cancellation. 

PIC 4020 contains two key areas:

  1. Fraud relating to bogus documents and false or misleading information
  2. Satisfaction with the applicant’s identity

When faced with PIC 4020 issue, it should be treated as an extremely serious matter given the ramifications involved in the event where a visa application is refused as the outcome.  Even experienced practitioners need to approach the matter with great caution. 

Over the years the Department of Immigration refined PIC4020 criteria which at one stage included a ten-year ban.  Further the number of refusals based on PIC 4020 issue is on the rise as evidenced by the statistics published on the AAT’s website, including this useful link:

In the ten years of practice, I had the unfortunate task of dealing with a number of PIC 4020 issues and have seen the unforgiving approach to these matters by the Department.  If I had to summarise PIC4020 in one sentence; no PIC 4020 issue is ever the same, that is, you simply cannot create a template to address this criterion.


Dealing with PIC 4020: 

Whilst all PIC 4020 issues can lead to the same outcome (i.e. refusal), not all PIC 4020 issues are the same.

Take for example a bogus document, under Policy, Bogus Document is covered by the, s5(1) of the Act as:

In relation to a person, means a document that the Minister reasonably suspects is a document that:


purports to have been, but was not, issued in respect of the person; or

is counterfeit or has been altered by a person who does not have authority to do so; or

was obtained because of a false or misleading statement, whether or not made knowingly.


Where a client has provided a bogus document, there is very little scope to save the application other than to withdraw the application from processing.  Whilst withdrawing the application will not trigger a three year ban, where the applicant chooses to respond within the prescribed period by withdrawing their application before it is finalised, appropriate case notes are to be recorded on the client record before continuing the application to withdrawal. This will naturally result in scrutiny of any subsequent visa application made by the applicant.


On the opposite side of the spectrum, providing false or misleading information may or may not see your application sink.  False or misleading information in a material particular is defined in Policy as:


information that is:

(a)  false or misleading at the time it is given; and

(b)  relevant to any of the criteria the Minister may consider when making a decision


The first step in dealing with this type of situation is to identify whether the information provided to immigration is false or misleading.  For example, claiming work false work experience and relying on this work experience to obtain a skilled visa may see your application in deep waters.  However, misunderstanding the question on the visa application form and providing correct information post lodgement may not necessarily be treated as a PIC 4020 issue.


Solving PIC 4020 issues:

There is no magic formula to resolving a PIC 4020 issue.  The circumstances of each case are different.  The first step is to decide whether you will be proceeding with the application or whether withdrawing the application from processing is a better option.  If you decide the proceed, there are a couple of useful tools which you may wish to utilise when tackling a PIC 4020 issue.

 1.  Migration Act permits notification of incorrect answers

Under the Migration Act, an applicant can provide additional information or correct information provided on the original application up until a such time that a decision is made on the application.  You may therefore use this as the basis of your submission

2. Address the issue as soon as possible

Whether you received a request for further information which identifies false or misleading information, or you realise that incorrect information has been provided, it is important to correct the information as soon as possible.  Immi account allows you to file notification of incorrect answers.

3. Provide a statement from the visa applicant (where applicable)

Where a genuine mistake is made, it is best to provide a statement (statutory declaration if possible) from the applicant stating the reasons for providing incorrect information and reasons for not providing correct information in the first instance.  It will be up to the case officer to accept or reject the submission.  This should be done in addition to step 2 (see above).

4. Use your judgement 

The most difficult part of PIC 4020 is deciding whether the risk of proceeding with the application caught by PIC 4020 is worth the result.  If the application is refused, an applicant will be banned for three years from making further applications unless the bar is lifted.

Post refusal process:

The refusal letter should indicate if the applicant is currently subject to a three year non-grant period under PIC 4020(2).  If an applicant decides to apply for another visa to Australia and where an applicant is subject to a three year non-grant period, Home Affairs should send an “Invitation to comment” letter, to give the applicant the opportunity to comment and to address whether they believe any grounds for waiver apply.

Although an invitation to comment is a must, there are no grounds to revisit the original refusal decision when considering the current application being considered under PIC 4020(2).

Home Affairs will assess as to whether the grounds for exercising the waiver exists - that is, the delegate needs to decide whether they are satisfied that:

  • compelling circumstances that affect the interests of Australia;  or
  • compassionate or compelling circumstances that affect the interests of an Australian citizen, an Australian permanent resident or an eligible New Zealand Citizen;
  • justify the granting of the visa.


In summary, PIC 4020 is no easy fix and even experienced agents will often face difficulties in deciding how to proceed.  The safe choice is of course to withdraw the application.  Alternatively, if you decide to proceed, you will need a strategic approach and well thought out plan to tackle the issue at hand.

Last modified on
Rate this blog entry:


  • Guest
    Craig Louey Tuesday, 05 February 2019

    Thanks Ruslan for this helpful article and congratulations on your 10th anniversary!

    Kind regards

    Craig Louey
    MARN 1569099

  • Guest
    Eric Saturday, 06 July 2019

    I have been issue PIC 4020
    that I have submit false and misleading information that the person who signed my introductory letter do not have the authority to do so. the person is my district Manager. but I am a staff at that institution and I have every documents to proof. should I withdraw or should process?

  • Guest
    Samuel nguyen Tuesday, 05 February 2019

    Immigration Is using or implying “terrorism” in most of their decisions on character grounds. From the PM, formerly stop the boats & violators of the Refugee Convention, to the home affairs & immigration minister are using this same language.
    A sad part of Australia immigration laws & laughing stock of the world.

  • Guest
    Og Friday, 08 March 2019

    Hi All

    I was recently invited to comment on grounds of PIC 4020
    My case was that I had studied in Australia from 2015 to 2017 and stayed on after my studies on a TR visa.

    But for my 189 visa lodgement, I claimed work experience from 2011 to 2017 (I was on a paid study leave which I did not state in the form 80 as I filled "part F'-Employment History). The concurrent dates were raised as an issue by my CO and CO stated that I could not have been in skilled work overseas as records showed I was in Australia. And this was the moment I realised that the period of study leave may not be considered as work experience. Several calls to immigration on 131881 and I was told I should be able to claim those points but it was up to the case officer.

    It didn't help that I stayed on in Australia as I still maintained the employment as my current status (I had managed to get further permission to stay in Australia after I resumed at work overseas for a brief period, this was in order to accumulate overseas work experience which my boss referred to as study leave when he was contacted by immigration for reference check but CO pointed out I had not enrolled in any school as reason to raise suspicion)

    In all the panic, after getting an invitation to comment and after getting different views from lawyers. I withdrew the application. I am living in despair that I never know what would have happened if I proceeded to comment. It appeared to me that the success rate for such cases was low and I didn't want a ban on my records.

    And are there really no basis for claiming study leave period from work as work experience periods.

    Do you think I could have salvaged my case with a comment, letter indicating my employer approved me to study, bank statement showing full salaries earned while studying, pension contributions, and a letter showing my boss allowed me to gain work experience or do you reckon this is another one of those 50:50 chance cases.

Leave your comment

Guest Sunday, 21 July 2019
Joomla SEF URLs by Artio

Immigration blog

Bizcover Banner
New Online Lodgement System for Victoria to go live on Monday 29 July
The Victorian Government has announced launch of a...
Continue Reading...
Working Around AAT Filing Deadline: Caution Needed!
The deadline for filing an application for merits ...
Continue Reading...
NSW skilled nomination migration (190) open in 2019-20.
NSW runs the skilled nominated migration (190) pro...
Continue Reading...
The Migration Messenger Has Launched!
I am pleased and excited to announce that my newsl...
Continue Reading...
The following is displayed on the RDA Riverina web...
Continue Reading...