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I have just called the 131 881 DIBP number three times and asked the same question three times. Given the number of times the DIBP have wasted my time with pointless requests since 2001 (when I became an agent), I believe that I am perfectly entitled to ring the 131881 DIBP number and ask a question to test their knowledge and service. This was my question:
I am married but me and my husband have been separated for 2 years. I have been living with my new British partner for 12 months. He is on a 457. Can I lodge a spouse visa now?
131881 staff member 1: No you need to be divorced first.
131 881 staff member 2: No you need to be divorced to lodge the application.
131 881 staff member 3: Yes you can.
After waiting up to 50 mins on hold to speak to someone who could 'help' I recommend that anyone seeking advice do NOT call 131 881.
The answer is YES YOU CAN LODGE A SPOUSE VISA APPLICATION.
When you need advice, my advice is ask a Registered Migration Agent who can give you the right advice the first time. You can find a Registered Migration Agent at www.mara.gov.au or on this website using the search function.
On 8 April 2014 an agent was asked not to call 131881. In a turnaround, approximately two weeks ago I was told to ring 131881 by a Director at the DIBP when I tried to email a delegate directly. My advice to agents is to ring another agent. DIBP cannot help and even if they try, their advice will not be at the same standard as another RMA.
Hello Piya
You don't tell us just what temporary visa you hold. Is your husband an Australian citizen or permanent resident? Do you hold a UK820 provisional partner visa? If so, you must provide Immi with further evidence demonstrating that the relationship is continuing for second stage partner processing. I suggest you seek assistance from a registered migration agent.
Professional Standards goes further than incorrect advice when called .
Two of the most senior staff members intentionally lied to me and the AAT
They routine lie and attempt to cover their incompetence when discovered . Sad reflection of the department and professional standards
I been married with my husband 4 years
I still on my tr visa
When I ll get my pr visa as I'm already eligible for that