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Complaints continue into the NSW Government over botched application process

The following email has been sent into NSW Trade and Investment Migration Policy this morning by me:

Hi Lindsey

RMAs are not satisfied with the response provided by NSW Government. 

Is the NSW Government  (Skilled) going to fix the botched application process that cost so many applicants the opportunity to apply?  By this I refer to the unannounced application window, huge technical problems resulting in many people getting half way through applications and then being blown out of the system by crashing servers, etc and then having no opportunity to start their failed application again, etc etc.

The huge demand for applicants was perfectly predictable given the many months of closed applications prior to that.  Lots of human cost to this mess, yet NSW officials seem relatively ok with their “new” system and are downplaying the major technical problems as glitches, etc.  In short, this was a disastrous rollout of a fatally flawed system that resulted in a great amount of frustration and disappointment from people who only wanted the opportunity to apply for sponsorship. 
 
And even if NSW Government spends millions of tax dollars to upgrade the servers and bandwidth, under the current plan what would that reduce the application window from an hour last time to – 10 minutes?

How are RMA’s supposed to ethically decide which of multiple sc190 sponsorship applications goes in first, and what of an RMA’s legal liability if they agree to lodge this type of application and are prevented from doing so by NSW’s technical problems and/or not having time in the tiny window of opportunity to get all of their clients’ applications lodged?

Some RMA’s are taking the view that it is not ethical to recommend NSW state sponsorship at this point, given the random nature of who was able to get through or not during the 14 July debacle given all the problems.
 
MA takes the lead on this issue and complaints are coming in that as usual the MIA has simply repeated the lame NSW response (that doesn’t address most of the important issues) without commentary.  Members of the MIA and MA have turned to Migration Alliance to contact the NSW Government in and ask the hard questions. 

Thank you for your time and I look forward to a response that I can send to all 5200 agents across the profession.
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  • Guest
    Sirous Tuesday, 22 July 2014

    Thank you very much Liana for your follow up on this and many other issues that our profession faces.
    It's strange and unbelievable that in this day and age, NSW which claims to be the best state in many aspects, is still far behind other states in terms of reception and processing of sponsorship applications in both skill and business categories. Why don't they simply look at what other states such as SA, QLD, WA and even VIC are doing? It is nearly three years (as far as I know) that other states have simplified online systems in place and now that NSW is trying to follow them at least for the skilled side, look what they have done.
    Cheers

  • Dave - Larder
    Dave - Larder Wednesday, 23 July 2014

    Newbie and not sure how to proceed. Just wanted to enlighten members, especially MAs, regarding the situation at AHPRA and their refusal to register UK Diploma qualified nurses, even though many are in Oz, with visas processed on positive assessments from ANMAC.

    Basically it means that Australia is recruiting overseas nurses into Oz who cannot obtain registration, and are therefore, broke, and forced onto benefits.

    It's all because AHPRA refuse to recognise that a UK Dip HE that is 3 years in length is any different to an Australian Diploma which is 18 months.

    Health Authorities, and especially Directors of Nursing say they have no idea that this is happening, as they see their pipeline of overseas nurse recruits grind to a halt.

    Just wondered if Migration Agents were aware of this issue?

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