Australian Immigration Daily News

Dear Migration Agents
The following information was received today by email from the Migration Agents Policy Section,
Visa Framework & Family Policy Branch, Department of Immigration and Border Protection

Recently, you may have noticed when visiting a DIBP office that our processes have changed. With significant expansion and improvement of online lodgement options available to visa applicants and Registered Migration Agents, there is no longer any need to attend an office to lodge applications in person for most visa subclasses. An increasing number of visas can now be applied for on our website at www.immi.gov.au or alternatively, applications can be sent directly to the department by post.

If you choose to come in to Client Service Counters to apply for a visa we will receive the application at reception or through our dropbox, and email or post the payment receipt and decision notification letter in due course. Alternatively, you may be given the option to apply for the visa online using one of our internet kiosks where appropriate.

There will no longer be a need to wait in the office for the outcome of the application. Additionally, appointments are being phased out at all Client Service Counters.

Please note that all applications from both visa applicants and Registered Migration Agents visiting Client Service Counters will be managed in the same way. This will align practices at all Client Service Counters across Australia.

This new approach to client interactions allows the department to provide significantly improved service to visa applicants and Registered Migration Agents by processing applications more efficiently and providing timelier outcomes.

Kind Regards
Rocio Trapaga-Saul
Global Manager Client Service
Department of Immigration and Border Protection