Student’s visa cancelled after he hung-up the phone on a case-officer
The telephone contact was the one opportunity to fix the problem given that all the written communications to the visa-holder were returned unclaimed.
Soon after the call and further failure in written communications, the 22-year old Chinese student had his visa cancelled. He then had to turn to the High Court of Australia to quash the decision of the case-officer.
In 2014, after both DIBPs letters to the Macquarie University’s Foundation Program student, Wei Wei, were returned unclaimed, the case-officer assessing the matter telephoned the student to make enquiries about his current address.
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