Australian Immigration Daily News

At Allianz Global Assistance (AGA) we live and breathe assistance. We’re passionate about helping international students and visitors make the most of their time in Australia without worrying about how to access or pay for health care if they become injured or unwell.

Each year we manage more than 300,000 Overseas Student Health Cover (OSHC) and Overseas Visitors Health Cover (OVHC) memberships and process more than 800,000 claims.

Here are just some of the reasons AGA OSHC and OVHC are a great choice for both your clients and you.

For your clients

Direct-billing network

We have a large network of direct-billing general practitioners and specialists around Australia – more than 975 for OSHC and more than 550 for OVHC.

These medical providers submit patient claims to us directly, then we organise payment to be made directly to the provider. This ensures a seamless electronic process which means our members don’t have to fill out any paperwork to have their claim processed. It’s a win-win!

Our members can easily find their closest direct-billing doctor using our website’s Find a Doctor tool.

Telehealth service – Doctors on Demand

AGA offers OSHC and OVHC members (excluding Budget Working and Budget Visitors cover) a telehealth service called Doctors on Demand that allows them to speak to a qualified doctor via phone or video call.^#

That means they can see a qualified, Australian-based doctor any time 24/7 without leaving home – whether for repeat prescriptions, referral to a specialist, or advice on a health concern.

^#Terms and conditions apply. See https://allianzassistancehealth.com.au/en/telehealth-service/ for details.

Student safety support service – Sonder

We have teamed up with Sonder Australia to provide OSHC customers of approved AGA agents access to a personalised safety and welfare support service, available 24/7 across Australia. Find out more about Sonder.

Around-the-clock support when members need it most

Our standard member helplines are available to answer customer queries during business hours, with access to specialist teams across member services and claims.

Our 24/7 emergency helpline is available at any time of the day or night to provide crucial advice and assistance in a medical emergency.

Online international health hub

Our website is a wealth of useful information and resources, including:

• The Find a Doctor service, with options to search by doctors’ gender and language/s spoken as well as location.
• Our blog – a library of articles covering health and lifestyle topics, practical advice and even travel inspiration.
• Plus much, much more!

Market-leading multilingual capabilities

At AGA we’re backed by a global network of assistance experts, so we have access to multilingual staff who speak many different languages to assist your clients who aren’t confident discussing their policy details or health care needs in English.

Our website is also available in Chinese, Hindi, Japanese, Korean, Indonesian, Arabic, Thai, Spanish, Vietnamese and Malay.

A range of health cover options to suit your clients’ needs

AGA OSHC provides partial or full cover for the following services^:

• Doctor visits
• Hospital
• Emergency ambulance
• Prescription medicine*
• Pathology (such as blood tests)
• Radiology (such as X-rays)

Our OVHC Budget Visitors and Budget Working policies include^:

• In-hospital medical treatment
• Prescription medicine* while in hospital (including discharge medications)
• Emergency ambulance transport

AGA OVHC Standard Visitors Cover and Standard, Mid and Top Working Cover also provide cover for out-of-hospital medical treatment and prescription medicine*^.

Our OVHC Mid Working Cover also covers^:

• General dental
• Optical
• Physiotherapy
• Chiropractic
• Complementary therapies
• Health management

And our OVHC Top Working Cover covers the above plus^:

• Major dental
• Podiatry
• Psychology
• Speech therapy
• Hearing aids
• Health aids and wellness

^Waiting periods, exclusions, limitations and terms and conditions apply. See https://allianzassistancehealth.com.au/en/policy-wording-documents/ for details.

*Excludes medications, drugs or other treatments not prescribed by a doctor or not listed on the Pharmaceutical Benefits Scheme (PBS).

Quick and easy quotes

Our easy-to-use online quote widgets allow you or your clients to quickly check the price of a policy to suit their needs.

3 easy ways to claim

1. Online
2. Using the My OSHC Assistant mobile app, available on iPhone or Android
3. Printing a claim form and posting to us with receipts

For you

We’re experts in international health cover

You can trust we have the size and experience to truly support your clients and their health during their time in Australia.

• We’ve been looking after international students for more than 15 years.
• We’re the preferred provider for the majority of Australia’s public universities.
• We have one of Australia’s largest direct-billing medical provider networks for OSHC and OVHC.

Simple admin

Registering as a referring agent is very straightforward and you don’t need to download any special software. You can simply log in to our agent portal, which provides a range of features in one place:

• Real-time policy management
• Data validation via Excel schedule
• Visibility of schedule information
• Email delivery of a Certificate of Insurance
• Policy upgrades and extensions
• Policy refunds

Your clients can also access their own policy details and Certificates of Insurance online after payment. That means they can use these documents to support their visa application or to visit a direct-billing doctor when they need to.

Competitive commission

We offer 15% commission on all new, renewed and upgraded OSHC and OVHC policies processed by your agency.

Staff training

Your AGA account manager can run a comprehensive training session for you and your team, tailored to your agency’s unique needs. This ensures everyone is on the same page when it comes to your clients’ health cover.

Ongoing support

After the initial training, our friendly agent support team can help you with any queries via phone or email, as well as assisting with any policy enquiries or changes.  Become a referring partner today by completing the form on this website.