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Assurance of Support – Important advice for migration agents

The following news has been released by the DIBP:

Migration agents representing visa applicants must complete decision-ready Assurance of Support (AoS) claims to the Department of Human Services (DHS).

Submitting an incomplete application will delay the processing of the AoS claim and consequently will also delay the finalisation of your client’s associated visa application. Incomplete applications for AoS may also result in an AoS claim being refused which could lead to a refusal decision on your client’s application by the Department of Immigration and Border Protection.

Ensure your clients provide all the required supporting documentation including:

  • a completed application to provide and Assurance of Support form (SU594)
  • the Department of Immigration and Border Protection letter to the visa applicant advising that an AoS is required
  • original documents to confirm the assurer’s identity 
  • evidence of the assurer’s taxable income for the previous financial year
  • evidence of the assurer’s ongoing income
  • contact numbers for the phone interview with the assurer.

When your client’s claim reaches the next stage processing DHS will contact you to arrange a phone interview for your client. Do not contact DHS to initiate the phone interview or enquire about the status of a claim as this will take time away from processing AoS claims. You will be contacted by DHS when the application is assessed.

More information is available on the Assurance of Support webpage.

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Comments

  • Alan-Collett
    Alan-Collett Wednesday, 15 March 2017

    Hi Liana.

    Yes, I saw this yesterday on the Department's new Industry Hub web page.

    http://www.border.gov.au/Busi/Migr/Agen/News-and-updates/assurance-of-support

    Maybe I'm missing something here, but doesn't the Assurer have to personally attend Centrelink to arrange the AoS?

    Agents have no involvement in the AoS process.

    Your thoughts?

    Best regards.

  • Guest
    Sam Wednesday, 15 March 2017

    Alan-Collett ... I am of the same opinion.

  • Guest
    Westly Russell RMA 0316072 Thursday, 16 March 2017

    In the good old days I had a case where an aunt had given an AoS for a (skilled) niece and then wanted to provide AoSs for another niece and her partner. Due to the AoS limitation I arranged for another person to provide one AoS. The department insisted on interviewing the aunt who had been previously interviewed, but not the other party and they then attributed the AoSs to the wrong parties and they then claimed there was a document missing from the Aunt's file, but could not tell me what was missing, because of the Privacy Act. After the aunt had taken a day off work and presented the documents for the second time the AoSs were approved.

  • Alan-Collett
    Alan-Collett Thursday, 16 March 2017

    Does anyone know why the Department of Human Services has to be involved with the AoS?

    Their abilities are mediocre at the best of times - and these are not the best of times.

    Why can't proof of the Assurer's income be provided to the DIBP, as it was in the halcyon days of 10+ years ago.

    Best regards.

  • Guest
    Phi Sunday, 25 June 2017

    Hi, Alan.

    The AoS threshold assured by you is based off the welfare payments or "income" provided by the Department of Health. As a result, the merits of your eligibility are normally assessed against payments such as the yearly payment of "family tax benefits" to prove that you have the capacity to honor and meet your legal agreement with the government.

    It is also important to note that the AoS falls under our social security laws, perhaps a decade ago this wasn't the case but having this now certainly lifts more weight off their hands.

    This information can be found on the IMMI website.

  • Alan-Collett
    Alan-Collett Monday, 26 June 2017

    Hello Phi.

    http://guides.dss.gov.au/guide-social-security-law/9/4/3/30

    I respectfully disagree. The validation of "sufficient income" is driven by information that can easily be verified by the Department of Immigration.

    Best regards.

  • Guest
    Westly Russell RMA 0316072 Thursday, 16 March 2017

    I recall the Honourable, the minister's comment on the issue:

    We are going to adopt a 'whole of goverment' approach.

  • Guest
    badshah Tuesday, 27 February 2018

    how much time does it take for completion of aos after lodgement ?

  • Guest
    Safora Monday, 16 July 2018

    Hi guys,

    I just applied for Aos in Centrelink Link today for my parents visa subclass 143 and they said it takes between 18 to 20 weeks to be assessed.
    Has anyone has applied for Aos recently and how long did that take?

    Thanks,
    Safora

  • Guest
    zhmajumder Monday, 19 November 2018

    Did they contact or you are still waiting?

  • Guest
    Sach Wednesday, 15 August 2018

    I have applied for AOS first week of April 18 and still waiting. Human Services is the worst department I think I have dealt with in terms of any updates to clients. When you ring them; they just keep extending the time it takes to assess.

  • Guest
    zhmajumder Monday, 19 November 2018

    Did you get AOS reply from DHS or still awaiting. If yes, then when they contact you? Thanks.

  • Guest
    WE$stly Russell Wednesday, 15 August 2018

    In that case you never lodged an application when the Post Master General connected telephones:

    The penalty for making a false statement on this application is 6 months imprisonment or £1000 fine, or both.
    They would then take 18 months to 2 years to connect a line and if you had the temerity to enquire about the status of your application, it would sink to the bottom of the pile and you would wait another 18 months or so.

  • Guest
    Gary Friday, 26 October 2018

    Hi I am applied for AOS in second week of July and still waiting for it to be proceeded.

  • Guest
    zhmajumder Monday, 19 November 2018

    Any luck?

  • Guest
    zhmajumder Monday, 19 November 2018

    I applied last week of June-18 and still waiting for DHS to respond. Anyone got any response from DHS recently? if yes, then when you submitted you AOS application. Thanks.

  • Guest
    Sachin Thursday, 10 January 2019

    centre lin[i]k does not entertain AOS timely they prevent to entertain anyone directly as well for same, I suggest if some one not getting response from centre link give them call , also note even after applying online there is still requirement to physically attend centre link office & sign filled \(Assurance of Support form (SU594) in front of officer once all docs reviewed approved they will call for arranging bank guarantee
    I just did my SU594 in fornt officer now fingers crossed to hear back from centre link .

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