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Error message at Partner Visa online submission

I just received the following message and image from an RMA, who says that she normally gets an acknowledgement letter within 2-4 days:
 
"Hi Liana
 
I was wondering is it just me having this issue. I submitted a Partner Visa yesterday and have not received acknowledgement. I get the following response on the website. The Clients visa runs out today and just want to send the acknowledgement letter to them.
 
Can you or the others shed any light on this?
 
Many Thanks
 
XXXX YYYY [NAME REMOVED FOR PRIVACY REASONS]
 
COMPANY NAME REMOVED FOR PRIVACY REASONS"

Partner-visa-online.png

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  • Guest
    Tatiana Tuesday, 15 March 2016

    Hi there,

    I have received the same error message for an Application for a Stage 1 - Partner visa (820/801) which in fact prevents me to continue to the next page. The error message is exactly the same and happened today.

  • Guest
    Jen Tuesday, 15 March 2016

    1. Have you received my application/correspondence?

    New applications will be formally acknowledged by mail or email within 7 working days of receipt of the application.

    · If you have submitted documents online you should access your ImmiAccount to track your application.

    · If submitting documents by post you should send them by registered mail, as we do not provide confirmation of receipt of any other documents.

    partner.temporary.wa@border.gov.au

    Also, on the right hand side of the immiaccount of the application, there is an option of “View application mailbox” which all DIBP correspondences including acknowledgement letter will be able to be downloaded.

  • Liana - Allan
    Liana - Allan Tuesday, 15 March 2016

    Just in from the agent:

    Hi Liana

    It has now been resolved after being on the phone for most of the morning. Here is the feedback that I received as I think there might be more people in a similar situation:

    Good afternoon,

    Thank you for your recent contact with the Department.

    The issue was that your application had not successfully lodged in the system. This has been resolved and you should have now have received your Letter of Acknowledgement and Bridging Visa Grant notification via email

    Kind regards

    Thanks for you help once again today.

  • Guest
    Raied Sunday, 04 September 2016

    Liana. Please can you help me. I sent you my story to you
    Thanks a lot.
    Rayid

  • Guest
    Raied Sunday, 04 September 2016

    I was mean migration can you just look to my story please ..l send to you my story
    Big thank
    Rayid

  • Guest
    Rojina Kc Friday, 26 May 2023

    Hi Liana,
    I have applied for visitor visa on 17th May but I haven’t received the acknowledgment letter .
    Can you please help me in this matter. It would be great help .
    Thanks
    Rojina

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