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Immigration Daily News Errors on visa status database (VEVO) resulting in refusals?
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Errors on visa status database (VEVO) resulting in refusals?
Recently, two cases were reported to the Migration Alliance where RMAs unexpectedly discovered that the visa status on the record on the department of immigration’s Visa Entitlement Verification Online (VEVO) database were later held to be ‘incorrect’ by the case-officer, thus resulting in refusals of their applications.
An RMA in Perth was shocked when the case-officer in a parent visa application produced a different set of VEVO results for an applicant from the one the RMA initially found on the department’s system which claims to provide ‘a fast and convenient way” to check “current visa details and conditions”
“This is intriguing” the RMA wrote to the Migration Alliance recently, “We did a VEVO check before lodging [the] application. It [did] not show condition 8503 on the entitlement…the only condition listed was No work (8101).” The condition 8530 means that the holder will not, after entering Australia, be entitled to be granted a substantive visa, other than a Protection visa.
After lodging the application, DIBP however came back to the RMA with a totally different VEVO result which had several conditions including 8503. When queried, DIBP responded, that they operate on the same platform as everyone else and that they were, “unsure why that information was different...”
In another case, a Melbourne RMA had a student visa application refused because the case-officer found on VEVO that the applicant was not holding a valid visa at the time of application. But when the RMA checked VEVO, it had the wrong information, showing that the student was on a maritime crew visa – a visa the RMA was told the student never previously applied for.
DIBP responded to the RMA stating that it will review the matter: “A decision made by a delegate may be revisited only under very specific circumstances including where there is a clear jurisdictional error, subject to certain other specific requirements. An assessment as to whether the decision in this instance was in fact affected by jurisdictional error must be made by relevant colleagues in our Head Office. I have referred your case to the relevant people in Head Office and will revert to you once I have their response.”
Comments
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Tuesday, 01 March 2016Very chilling cases. Now the only system we can rely on to check non-citizen's visa status is VEVO. I though it is the most reliable one. I think all we can do is to print the VEVO status straight away and save in client's file with date.
But I have not came cross this issue before. Any other people have the same issue? -
Wednesday, 02 March 2016
Sure, blame the system instead of incompetent DIBP buffoons.
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Wednesday, 18 May 2016
My 801 visa was cancelled due to vevo asking for info i already twice directly handing into visa office and did not update on vevo, difficult times now. Hopefully can re apply
lesson learnt. Keep checking required info and dont assume -
Friday, 06 December 2019
HI,
My family member's tourist visa application was refused saying that the application indicated they had criminal convictions. Which is not true. There might have been an accidental error when filling out the application or the database somehow got it wrong. The family member was eventually given a visa, but needed to go through the lengthy process of a sponsorship. ANd it seems we have to do this everytime since they have come and gone multiple times. How can one correct the error with the immigration dept. Please let me know.
Cheers, -
Monday, 16 March 2020
What does error 5 mean on vevo? I tried to check but was not successful.
I have my visitor visa granted but the vevo is showing it has erro5. I was not allowed to board the plane yesterday.
Any ideas about this error message? Please let me know.
Thanks -
Monday, 10 January 2022
Have you got sorted out?? What happened next please reply. as same thing is happened to me last week..
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Sunday, 06 August 2023
Hi! Did you get this sorted out? We are facing this right now and our flight is tomorrow.
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Sunday, 10 April 2022
hi，Have you got sorted out?? I met the same problem.
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Friday, 26 February 2021
Who do you write to or which email address do you use when you find that the VEVO name of your client is incorrectly stated in that the name and surname are switched around.
Thanks -
Monday, 13 June 2022
What does error 5 mean on vevo? I tried to check but was not successful.
I have my visitor visa granted but the vevo is showing it has erro5. I was not allowed to board the plane yesterday.
Any ideas about this error message? Please let me know.
Thanks -
Sunday, 02 October 2022
I was granted a student Visa but couldn't view it on vevo.
Keeps writing error 5 message.
Please can someone guide me on what to do? -
Tuesday, 21 November 2023
hi. has your case been solved? i am facing same issue now. my flight in few days time.
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Friday, 07 October 2022
I'm granted a visa. I checked from vevo and everything was valid but the next time checking it's saying error message. I don't understand what's happing. It's the visa cancelled.
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Tuesday, 04 July 2023
My PR was granted 2 months ago and now I check my vevo it say error- For privacy reasons, VEVO is unable to provide requested visa details. Can someone help
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Wednesday, 05 July 2023
Even I too facing the same error. Any resolution?
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Tuesday, 04 July 2023
I also had same issue. It says for privacy reasons, VEVO is unable to provide requested visa details
Immigration blog
I seem to recall one of my clients also had Condition 8503 but
it didn't show up on VEVO. Turns out it was still hanging around
from an old business visa that he entered Australia on. I requested
that Condition 8503 be waived, which it duly was, which allowed the
client to apply for the Partner visa.