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Feedback on DIBP's new ImmiAccount
Here is some important FEEDBACK about the New ImmiAccount and some problems that have been shared with Migration Alliance this morning from one of our members:
'1. None of the Correspondence from Case Officers are showing up
2. Grant letter link is there, but cannot view any of the Grant Letters
3. Applications that are Finalised are showing as “In Progress”. In my case, examples are the following TRNs: EGNU1XXXXX, EGNTXXXXX and EGNSXXXXX.
Can the status of these Applications with these TRNs, please be changed from “In Progress” to “Finalised”, as the Visas for these clients have already been granted a while ago.
4. Online Applications lodged in 2008 and earlier, like Subclasses 176 and 475, are not showing up in the List of Applications, and my colleagues have told me, they are not able to import them either.
5. We are not logged into LegendCom and VEVO, when we log into ImmiAccount. Also, the LegendCom Password has not changed. I still have to use the previous LegendCom Password to Login to LegenCom. The ImmiAccount login and Password does not work in Legendcom. We were told it should all be one Login and one Password.
6. How do we remove from view in the List of Applications, old Applications that have already been finalised a while ago?
I remember in the MIA Seminar when we spoke to you Mark, we were told that we can modify the view in the List of Applications, and have only Applications “In Progress”, “Incomplete”, or “Submitted” in view. That would make sense, as we don’t always need to look at the 100s if not 1000s of Applications that have been “Finalised”, unless we have appealed the Decision in MRT or AAT.
Also, we were told that we should be able to import Paper Applications that have been lodged as well, through ImmiAccount. But the current functionality in ImmiAccount does not allow that.
A Great thanks for making the Partner Applications Online, and applying a Common Sense approach by leaving the option for Paper Applications open.
If you can also look into making the Parent Visa Applications (currently processed in Perth) Online, that will be a great help. Parent Visa Applications are usually less complicated than Partner Visa Applications, and are all centrally processed at the Perth Parent Visa Centre. So, converting it to Online should not be as complicated as the Partner Visas. Also, the Perth Parent Visa Centre is taking almost 3 months just to acknowledge an application. They also send receipts by snail mail, and are not always even registered. Look forward to your implementing this (Parent Visa Online Filing Option) in the future.
Finally, Mark, you mentioned the Online Visa Application Option for all Student Visa Assessment Levels (only Assessment Level 1, 2 and 3 from January 2014), Onshore and Offshore, for ALL countries, like, GSM and ENS, will be available from June 2014, or by August 2014, at the latest. And that you will finally discontinue the Assessment Level 2-4 Trials. Is this still the case, and are you still proceeding with this implementation as discussed? This will also help us a lot for future Student Visa Applications.'
Update 12:53pm 10/12/2013 ImmiAccount not working:
Comments
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Friday, 25 September 2015What has happened to the ASRI database. This page is no longer available on Immi.gov.au new web site. broader.gov.au
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Thursday, 08 October 2015
Hi, I applied for SVP Student Visa 573 on 31st Aug 2015. I tried to import my application today on immi account and this is what I got. What does it mean ?
The application has been finalized and is no longer available for import. -
Thursday, 16 February 2017
Applied or an 801 Spouse Permanent visa online in April 2016. Apparently decision timing is stated 12-15 months.
The online BUPA medical referral dated 7 February 2017 stated:
- 501 Medical Examination Required
-502 Chest X-Ray Examination Completed
-707 HIV test Required
So I paid for 501 and 707 as it was presumed 502 is not required as it had a completed status.
We went to BUPA in Sydney and they refused to do the test without another Chest x-ray as their system said the previous X-ray was compelted 29/12/2015. Why did not the Referral letter generatewd online state another x-ray was required rather than completed? Is it that there is some leeway or over-servicing of x-rays (too many xrays can be dangerous particularly or pregnant women)?? And how is a woman supposed to advise if pregnant or not in between last menstration and the next at the appointment with BUPA??? There is a real risk to any unborn or embryo if a woman completes the test without this certainty which is not advised to women before they attend the appointment at BUPA. -
Thursday, 23 March 2017
Hi My immiaccount shows the status as finalised since last 9 days but I have not received any mail from CO.
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Friday, 28 April 2017
Hi all
I am on a subclass 309 visa and I am checking for the eligibility of a subclass 100 via the calculator which says due and now I haven't received any email from immi
What can I do now
I have called them and was told that an email was sent oin march which I didn't get
I have only got the guidelines on how to apply
What can I do now at this stage
Suggestions please -
Friday, 27 March 2020
I accidentally delete an immi account created after getting the invitation to apply visa 188C. How can I rectify this or how can I use a new account to continue my visa submission?
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Tuesday, 11 October 2022
You can report technical difficulties with ImmiAccount by filling out the online form at http://www.immi.gov.au/gateways/agents/online-services/technical-support.htm/. For US visa support you may also contact a travel concierge service like https://visaexpress.us.com/ for guide on your application.
Immigration blog
Hello eTraveller.
I think it's impossible as I am only using one email for every transaction I do online. I also received an IMMI Acknowledgement of Application after submitting my application online. I must've missed something. Thank you for the assistance eTraveller.