A new decision of the Federal Circuit Court emphasizes how important it is for RMAs to confirm that their electronic communications with the Department have actually been received. The decision – Bui v Minister for Immigration & Anor (2015) FCCA 1931 (17 July 2015) also illustrates why it is essential for RMAs to keep good records of their email correspondence with the Department (among other things, the Department might claim that it “never got the email” or might fail to take note of a notification of a change in the RMA’s email address, which could result in issues with timely notification of a decision on a visa application – as discussed in this article!!).
The background of the Bui case was that the visa applicant had engaged a migration agent to assist her with an application for a Temporary Business Entry visa application. The application form that was submitted to the Department confirmed (in November 2013) that the migration agent had been appointed, and provided the agent’s “then-current” email address for receiving communications from the Department. Several months after the application was lodged (in mid-June 2014), the agent sent a letter to the Department by email, which was accompanied by a “Form 956”. Both this letter and the 956 Form stated that the agent’s email address had changed. However, this email apparently did not reach the Department (or at least the Department so claimed when the case came before the MRT!!!).
Shortly after the migration agent had attempted to notify the Department of the change in his email address (in late June 2014), a Departmental officer refused the client’s visa application. Notification of the refusal was sent by email and by post to the address that was given on the original application form (and not to the new email address that had been provided by the agent). This email did not come to the agent’s attention because the address that had been provided on the application form was no longer “active” (it was described in the Court’s judgment as being “defunct” at the time that the visa application was refused). Consequently, the allowable period for seeking review of the refusal of the visa before the MRT expired without an application for review being made.
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