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MIA CEO responds

The CEO of the MIA has responded to the article I wrote yesterday.

In essence, the CEO of the MIA complains that we have inaccurately described the offering to the MIA membership, and in particular have misrepresented or failed to mention the fact that the "FREE" CPD is in place from 1 July 2019.

The balance of the email appears to concentrate on the superior governance and communication with stakeholders, including DOHA, State Governments and the Membership.

With the greatest respect, I think that the MIA is missing the point.

A membership organisation is there for the members,  and should not focus on the back-office, nor relationships with government, and 'transparency'.

Members deserve the best deal, the best resources, and the best financial management of their membership fees. 

MA provides what the MIA provides to its members for free without the big back-end, staff, premises etc.  This is not a battle about governance.  This is about value for members.

As to the capacity of any membership organisation in this space to influence law and policy at DOHA or in offices of State  / Territory governments, MA is entirely realistic.  We do not overstate our reach or our importance.  We are member focused and not 'relationship with government' focused.  We also have relationships with government as a stakeholder.  

What members need is value for money, relevant, accessible and timely CPD. 

In about 2009 when the MIA and a limited number of providers were providing CPD, the average cost for 10 points of CPD was $660.

Since other providers have come into the CPD space, the price of CPD has halved and would average now at about $330 for 10 points.  This aligns with the legal industry standard CPD pricing.

That has nothing to do with quality, which is regulated by the OMARA, but is all about the needs of RMAs whether MA or MIA members or not.  

There is no 'rush to the bottom' as asserted by some practitioners.  This is about value for money, reach, convenience, and timeliness.

In 2020 when the MIA's CPD becomes bundled into the membership fee, the lack of choice for a higher price then becomes very stark, and members will be concerned that "that deal" is to in effect capture the MIA membership and lock them into in-house, face-to-face CPD.  So much for free.

Finally, no matter how it is described, the CPD "deal" offered by the MIA locks its members in to CPD which has the appearance of being "free" but is in fact not freely chosen, or necessarily convenient.  It has the practical effect of locking members into CPD events which may not suit them, or be relevant to their specific practice needs.

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  • Guest
    Gordon Wednesday, 10 July 2019

    Excellent response

  • Guest
    New RMA Wednesday, 10 July 2019

    I am a new registered agent. I completed the Grad. Diploma and passed the Capstone exam this year. I attended two CPD sessions organised by the MIA while I was still studying. I could not be more disappointed with the quality of the sessions. The content was relevant but very poor and I can say with confidence that I did not learn anything. The content was basic and the session was nothing but cheap.
    Recently I went to a free CPD session organised by another training provider and I had a completely different experience. The venue wasn't as fancy as the MIA one....but at least I learned some migration stuff....
    I have not registered with the MIA yet as I am still assessing whether the high registration fee will be worth paying.

  • Guest
    Stewart Wednesday, 10 July 2019


  • Guest
    shitty shitty bang bang Thursday, 11 July 2019

    Spot on. I laughed so hard when I saw a non-agent CEO trying to school Christopher with his angry email outburst.

  • Guest
    Logical thinking Thursday, 11 July 2019

    The ongoing to-fro emails between 2 (MA and MIA) is not healthy. I suggest MA just continue doing your good job now. I used t tell my staffs this: "If you stop and kick every dog that barks at you on your way, you will never reach your destination in time." So stay focus and do what you are currently already doing, and so far MA is doing a much better job for members than MIA.

  • Guest
    CKM Tuesday, 23 July 2019

    The link in your first sentence refers to an article that was published in August 2017.

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Guest Monday, 21 October 2019
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