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LexisNexis attempts to get traction again via third party
I received the following email this morning:
Collaborating with Lexis Nexis Australia
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MA
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10:33 PM (11 hours ago)
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Hi Liana
I work with DGM, we have a client called Lexis Nexis Australia,
Lexis Nexis are hoping to grow more awareness among legal professionals, students and the legal community about their high quality research papers and legal resources.
We would love to collaborate with you to create and place content on Migration Alliance, with a link to our client.
The content would of course be your choice, and ideally non promotional.
Please let me know of any rates or options you may have.
Looking forward to hearing from you soon.
Ralph Elliot
I can 100% reassure migration agents and the profession that I will not be entertaining any payments from DGM to promote the LexisNexis content.
I have previously conducted a poll on the LexisNexis product and service with the RMA our profession. That poll has concluded that RMAs prefer LegendCOM over LexisNexis. Feedback from migration agents regarding LexisNexis has not been all together positive. Previous articles on LexisNexis can be found here and here.
Feedback regarding the government product (LegendCOM) has been positive. I use LegendCOM and my staff use LegendCOM. They have trialled LexisNexis and prefer LegendCOM.
I will not be taking money off LexisNexis or DGM. DGM state the following about their services:
dgm is an online customer acquisition specialist. Our sole reason for existence is to drive the highest number of new customers for our clients at the lowest possible cost.
I am not going to allow DGM to use MA to obtain LexisNexis (their client) traction in the RMA profession. MA will not allow DGM to use or publish information on a product or service that is not, in my professional opinion, the best in the market. This is an ethical decision.
Christopher Levingston, Convenor of MA and Accredited Specialist Immigration Lawyer has just written to me after reading the email sent by dgm to MA. This is his response:
Ok, by the way all of my private business dealings with LexusNexis as a consumer are very fraught.
The sales team in effect says anything to close the sale and when we check the detail the real deal is something less ( never more) as to what the sales people told us.
They are disorganised, fragmented and the sales teams do not provide a reliable point of contact so my commercial dealings with them are very unsatisfactory as far as i am concerned.
XXXXX[name removed] and I are very frustrated with the hard sell approach.
LegendCOM offers MA no money and no commission and do not pay us to prefer their products and services over LexisNexis. That suits us.
Comments
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Tuesday, 27 May 2014Well said. I trialed the product and found it wanting.
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Tuesday, 27 May 2014
Go Liana! Maybe instead of paying hard-sell sales types, they should put that money towards upgrading their service so there are direct links between the legislative instruments in the Regs and the instruments themselves - a huge time-saver. And while they're at it, expanding their commentary sections in the online service to include the views and experience of the wider community of immigration experts (for instance, established experts such as Christopher Levingston, David Prince, etc) rather than only looking to Fragomen for the LexisNexis commentary sections might make the service of more interest and value to the community.
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Tuesday, 27 May 2014
I would be happy if LexisNexis was willing to offer a trial to all MA members for 6 months. I would also be happy to participate in any users surveyors during that period. Building a product the industry wants at a reasonable price would be the first step LN could take if truly cares about the industry.
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Tuesday, 27 May 2014
Lexis nexis only care about sales. The number of cold calls is so pathetic. Hard sell = bad product.
Immigration blog
What would be of benefit to the profession would be a group discount rate for Legendcom access. It is basically profiteering to make RMA's pay $1500 to register with OMARA and then mandate that they need a subscription to fulfill the professional library obligations from their cousin the DIBP costing another $800 per RMA.
Surely a better deal can be struck when we are talking about thousands of agents.
Basically it's $2300 a year to be registered plus the mandatory CPD costs, so at least $2600 a year. Then they complain that we actually have to bill our clients for advice!