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RMA communication with Australian Post in New Delhi
I decided to share my experience of communication with Overseas Post in relation to few cases we are involve in on behalaf of Indian clients. Has anyone experienced being RMA ignored in communication by case officers? Not being notyfied about occured direct communication ? I have 5 cases where the RMA has been ignored, contact made by the officers directly to visa applicants or sponsors . When we brought the matter to feedback unit attention I got an answer saing it was our fault as we provided wrong e-mail adress in 956 form ( interesting as the form 956 is generated by Migration manger we use for all cases). After insisting on further action to avaid being ignored in the future I got 3 e-mails with assurance it will never happen again .... nex day the same issue ocured . Acording to my knowledge this sort of action is breach of the migration regulations . Anyone has an idea how to fight it ? I hate being informed by my client about progress of the case of documents requested.
See one of many e-mails assuring me that illegal activity of overseas mission will not occure : Normal 0 false false false EN-AU X-NONE X-NONE MicrosoftInternetExplorer4
From: Overall, Gus [mailto:This email address is being protected from spambots. You need JavaScript enabled to view it.
]
Sent: Wednesday, 4 September 2013 4:16 PM
To: Piotr Ferenc
Cc: Wilson, Tania
Subject: RE: : CASE- 2013/046860; Ms. …… Your Matter (Our ref: KA……) [SEC=UNCLASSIFIED]
Dear Mr Ferenc
My apologies that this has been occurring.
I have used your example to remind all my staff this morning that they are to ensure that when processing a Family Migration application that all contact is made through the legally authorised recipient for that application. For the occasional circumstance where there is direct contact made between the applicant and the department and this contact is unbeknownst to the authorised recipient, then the case officer is to notify the authorised recipient of that contact immediately after it has taken place.
Thank you again for bringing this to attention.
Gus Overall
Senior Migration Officer
Department of Immigration and Citizenship
Australian High Commission New Delhi
Comments
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Monday, 07 July 2014Hi I applied through Amber Gupta from melbourne migration (melbourne)
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Monday, 07 July 2014
Dear sir my name is Kulwinder singh . I have put the file for australia student visa subclass 572 on 29 nov 2013. My agent filed the question no 11 not married but I was divorced by ex spouse 2010 and I already send to divorced certificate to the agent.after this I got married again 30 nov 2013. I had interview with case officer she got marriage date 13 nov instead of 30.they told me ur agent told us u r divorced and u provide the information you are married . She refusal my application and subject are 3 years exclusion under this provision.i have not provide any misleading information . Can I appeal to global feedback manager and request to revoke my decision thanks
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Monday, 07 July 2014
If you are in Australia then contact me on advice@aussieimmi.com
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Monday, 07 July 2014
Kulwinder,
The trouble comes from administrative mess up and failure to inform DIBP officer about change of circumstances . In my opinion on the grounds of court ruling in Trivedi v Minister for Immigration and Border Protection [2014] FCAFC 42 we can claim that PIC 4020 does not apply in your case.
Please send me the refusal letter and decision record to piotr@australiahome.com.au if you need detailed advice and follow up service.
Piotr MARN 0743766 -
Thursday, 12 March 2015
Hey guys could any one help me??
I have lodged my partner visa in month of march2014. It's been almost 12 months. I have not heard anything from caseofficer since months. In December I got mail to submit pcc attested after that I didn't hear anything. Even AHC not picking my call. Even not replying to my mails .Could you advice me what I should do now?? -
Thursday, 12 March 2015
I suggest contacting global feedback unit, regarding lack of communication in your case. Good luck! Piotr Ferenc
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Tuesday, 21 April 2015
Hello everyone,
Firstly this forum is great to help each other and also take a united stand against the unprofessionalism that is shown by AHC, New Delhi.
I also follow other forums where almost all applicants for Partner visa from India are facing problems and delays with processing of their applications. The customer service staff does not forward the calls to the COs neither they are able to explain the delays even though the AHC website says the rule.
Could anyone please provide some suggestions as to how we can bring this to DIBP attention and would raising the concern with them will have any action taken at all ? -
Wednesday, 22 April 2015
As Liana suggests above, feedback@immi.gov.au might be your best bet. I have used it number of time with good results.
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Wednesday, 22 April 2015
Thank you Piotr. I will do that now
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Friday, 09 October 2015
I have applied my partner visa on may 2014. My case officer works on my file slowy. They call us in August nd ask to submit some documents nd last month for indian pcc. Me nd my husband submit all required docoments Bt still we are waiting
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Sunday, 24 September 2017
Your the best simone
Immigration blog
Dear Kulwinder
Did you applied through local Indian middleman who is not Registered MIgration Agent as MARN Licenced?