Understanding the Code of Conduct for RMA’s – Complaints, Obligations and Duties
The role of a practitioner in preparing an application or a matter before the AAT is crucial. All practitioners are always bound by the Code of Conduct therefore it is important that a practitioner understands their duties and obligations towards clients.
What is a client?
Deciding who your client is in a migration advice engagement is often the first critical question to be answered. Getting this right will help set you on the right path. Getting this wrong, or not taking the time to consider it, may lead to potential confusion, misunderstanding and disputes. Each year the Office of the Migration Agents Registration Authority (OMARA) receives a number of complaints and queries which may not have arisen had this question been considered carefully by the RMA.
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