Here is the location to lodge your complaint with the DIBP:

http://www.immi.gov.au/contacts/forms/services/services-form.htm

It gets logged, tracked and actioned. 

The following has come to the attention of Migration Alliance today:

An ENS application under sc186 was lodged by a RMA in July 2014.  The case was processed and the applicant was asked to pay the second instalment.  This was paid on 11 November 2014.    Confirmation of this payment was also sent to the DIBP on 11 November.  Normally it takes less than one week after payment of the second instalment for a decision.  Sometimes it can take less then 24 hours.  Now the RMA has receieved the following email from the DIBP case officer after chasing them on their decision / grant letter:

Dear Mrs XXXXX [name removed for privacy reasons]

Fiji has become the target of scammers including travel and recruitment agents who are taking people’s money with the promise of work visas into Australia. The Australian High Commission has warned that while Australia had invited Fiji to join the Seasonal Worker Program and the Work and Holiday Visa program, neither of those arrangements had been implemented. The Australian government is therefore not accepting any applications.

In a media statement the high commission said it was advised of visa scams relating to fake work visa permits for the Seasonal Worker Program and Work and Holiday Visa Program between Australia and Fiji.

"This means that while both the governments of Fiji and Australia are working on these arrangements, no such visas are yet in place for Fijian citizens for these programs," it stated adding that the high commission will make an announcement once it starts accepting applications.

DIBP is currently in the process of negotiating new and more liberalised Working Holiday Maker visa arrangements with several new partner countries including Mexico, Hungary, Vietnam, San Marino, the Czech Republic, Latvia, the Slovak Republic and Andorra. Earlier this year it signed agreement with Greece, Poland, Spain, Portugal and Israel. However, so far the programs for only Spain and Portugal have started.

China has was recently flagged for 5,000 such visas under the proposed China-Australia Free Trade Agreement and could very well become the next hotbed for scams.

The Federal Court recently held that the Migration Review Tribunal  failed in procedural fairness when it did not follow up at all on its hearing invitation to an applicant when there was no response and no appearance by the appellant. The courts held that it was a failure of the Tribunal to fulfil its obligations under s.360

Kaur v MIBP [2014] FCA 915 was an appeal from a judgment of the Federal Circuit Court dismissing an application for judicial review of a decision of the Migration Review Tribunal (the tribunal). The tribunal had affirmed the delegate’s decision not to grant Kaur’s Student (Temporary) (Class TU) Subclass 572 visas on the basis that there was insufficient evidence of ‘financial capacity’ to undertake studies in Australia.

In this case there were two hearings scheduled. Kaur and the tribunal maintained a significant number of communications over a period of 5 months after the first hearing. The tribunal posted an invitation to Kaur inviting her to attend a further hearing. The hearing invitation was returned to the tribunal marked ‘RTS’. Kaur did not respond to the hearing invitation or attend the further hearing. The tribunal then proceeded to affirm the decision under review.

The Federal Circuit Court, in the initial appeal, concluded there was no jurisdictional error, finding that the tribunal was not obliged to have followed up the non-response to the second hearing invitation and the evidence did not suggest that the tribunal’s exercise of the discretion was ‘capricious’

However, on further appeal to the Federal Court, it was held that the tribunal’s exercise of power under s.362B(1) of the Migration Act (Cth) 1958 was legally unreasonable and therefore exceeded its jurisdiction. Given the history of contact between the tribunal and the appellant, including proactive contact from the tribunal, it was inexplicable why there was no attempt to contact the appellant. The tribunal ought to have realised her non-response to the hearing invitation and failure to attend the hearing was, given her past behaviour, out of character.

In a bid to cool the rapid growth in house prices and deal with the claim that “The Foreign Investment Review Board (FIRB) is hopeless” in dealing with foreign buyers, the federal government is considering a series of measures including visa checks and heavy fines, to deter foreign investment in the housing market, reports The Australian.

A parliamentary committee reviewing foreign investments in the Australian property market is expected to deliver a report that will be highly critical of the performance of the FIRB, the gatekeepers entrusted with the management of the flow of overseas investments into Australia.

Generally, foreigners are barred from buying established homes but are allowed to own them while in Australia, provided they sell them within three months of departure.

The Australian reports that the FIRB has been a sleep at the wheel in its enforcement responsibilities in this respect noting that, “[The FIRB] has not forced a single ­investor to sell an illegally ­acquired home since 2008, during which time foreigners have bought tens of thousands of established homes.”

It is expected that the committee will propose:

• a ban on marketing real estate developments solely to overseas investors;
• a nationwide land-transfer database to track the ­nationalities of offshore buyers;
• data-sharing arrangement that will require DIBP to automatically advise the FIRB whenever a property owner’s visa expires;
• impose fees for foreign investors seeking FIRB approval to purchase property;
• impose fines for a breach of the FIRB rules; and
• tighten regulation of offshore investment in real estate.

Australian house prices have risen dramatically in recent years, with the cities of Sydney and Melbourne leading the gains. Record-low interest rates have fed speculative residential-property buying among Australians themselves, but anecdotal evidence points to the growing participation of foreign buyers—especially from China.