Agent challenges OMARA over their interpretation of interest on clients' account

The following argument has been occurring between the OMARA and RMA, Carl Smart between 6 March 2014 and 14 March 2014. Mr Smart is now seeking legal advice through an accredited specialist in tax and finance law. In the mean time, I will FOI the qualifications for this OMARA Officer to ensure they are qualified to be giving advice of this kind. In my opinion, it is not enough for an officer at OMARA to say, 'I understand that'. An officer's understanding is not 'fact in law'.
OMARA EMAIL TO CARL SMART
Dear Mr Smart,
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