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Survey of the RMA profession regarding the DIBP's service levels
Dear Colleagues
The purpose of this survey is to collect information from Registered Migration Agents regarding their experience with the DIBP.
The results of the survey will be provided to the DIBP by Migration Alliance in their next Stakeholder engagement meeting in Canberra. That meeting is scheduled to take place in approximately 2 weeks.
This survey should take no more than 5 minutes to complete.
It is the intention of this survey to provide the DIBP with a reference document which can be used to improve customer service, improve engagement offerings, improve service standards, and improve general attitudes towards to Registered Migration Agents.
The reason this survey was deemed important was as a result of this incident and the various comments and experiences of RMAs who have come out in anger and frustration at the DIBP.
"The standard you walk past is the standard you accept"
Lieutenant-General David Morrison, Australian Chief of Army
The purpose of this survey is to collect information from Registered Migration Agents regarding their experience with the DIBP.
The results of the survey will be provided to the DIBP by Migration Alliance in their next Stakeholder engagement meeting in Canberra. That meeting is scheduled to take place in approximately 2 weeks.
This survey should take no more than 5 minutes to complete.
It is the intention of this survey to provide the DIBP with a reference document which can be used to improve customer service, improve engagement offerings, improve service standards, and improve general attitudes towards to Registered Migration Agents.
The reason this survey was deemed important was as a result of this incident and the various comments and experiences of RMAs who have come out in anger and frustration at the DIBP.
"The standard you walk past is the standard you accept"
Lieutenant-General David Morrison, Australian Chief of Army
Thank you for participating in this important survey.
