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DIBP website system outages in November 2015

Here is a link to the notice on the DIBP website: http://www.border.gov.au/Trav/Visa/Syst

The following message is cut and paste from ImmiAccount on the DIBP website:

  • Please see information below for issues currently impacting Online Lodgement users: SYSTEM MAINTENANCE – 20-21 NOVEMBER 2015 There will be an outage of our systems for a number of improvements from 9pm Friday 20 November 2015 until 9am Saturday 21 November AEDT (GMT +11). This will include changes to questions in our online application forms. We recommend that you complete and submit any applications that you have started, before the outage. Applications that have a status of ‘Ready to submit’ or ‘Awaiting documents’ at 9pm on 20 November will be changed to ‘Incomplete’, as you may be required to answer additional questions to submit a valid application. BPAY will be unavailable as an online payment option for the following forms from midnight Sunday 15 November until completion of the outage: • Citizenship by Descent • Citizenship by Conferral • Temporary Work (Short Stay Activity) Visa (400) • Temporary Work Skilled Visa (Primary) (457) • Temporary Work Skilled Visa (Subsequent Entrant) (457) • Temporary Work Skilled Visa - Nomination (457) • Temporary Work Skilled Visa - Standard Business Sponsorship (457) • Visitor Visa (600). Your BPAY payment must be received by the Department by Friday 20 November. BPAY payments can take up to 3 days to transfer from your bank to the Department. Your application will not be submitted or processed until the payment is received and matched to your application. Once we have received the payment, the status of your application will change to ‘Application received’. If you do not make your BPAY payment in time, you can make an immediate payment by credit card before 9pm Friday 20 November. Go to ‘Manage Payments’, find the application with status ‘Awaiting Payment’ and then select actions ‘Make Payment’. Enter your credit card details and submit. If we do not receive payment in time you will need to start a new application. EVIDENCE OF POLIO VACCINATION Visa applicants, applying from outside Australia, who have spent 28 days or longer in Afghanistan, Cameroon, Equatorial Guinea, Ethiopia, Iraq, Nigeria, Pakistan, Somalia or Syria, or in any combination of these countries, on or after 5 May 2014 should provide a vaccination certificate as evidence that they have been vaccinated against polio. Failure to provide the certificate may result in delays processing your application. This measure is in response to the World Health Organization's declaration of wild poliovirus transmission as a Public Health Emergency of International Concern. For further information, please refer to http://www.border.gov.au/Trav/Visa/Heal/overview-of-the-health-requirement/threats-to-public-health We apologise for any inconvenience these issues may cause.
  • Please see information below for issues currently impacting VEVO users: SYSTEM MAINTENANCE – 20-21 NOVEMBER 2015 There will be an outage of our systems for a number of improvements from 9pm Friday 20 November 2015 until 9am Saturday 21 November AEDT (GMT +11). INCORRECT VEVO ENTITLEMENT CHECKS FOR PASSPORT HOLDERS OF SIERRA LEONE AND GUINEA Some passport holders of Sierra Leone and Guinea may be incorrectly shown as having “No Entitlements” or that the query cannot be processed and to contact the department when a VEVO Entitlement Check is undertaken on them by a registered organisation. If this occurs, please have the visa holder enter "VEVO for Visa Holders" to conduct their own VEVO Entitlement Check and use the "Send Email" function to send their details to you directly from VEVO. Alternatively, please re-enter your query and add the letters “XXX” to the end of the passport number when completing the Passport / ImmiCard number field. This will allow you to use VEVO’s Online Referral functionality to request our staff complete the VEVO Entitlement Check on your b

System-outage-DIBP-Oct-2015.jpg

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  • Christopher Levingston
    Christopher Levingston Tuesday, 20 October 2015

    Phew... Thanks for making this as clear as possible.......not.
    Perhaps the regulations should be amended to permit, in the case of a gazetted outage a period of grace to allow candidates who have been prejudiced by being denied access to the system to in effect have the status quo reinstated.

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