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Australian Immigration Daily News
Breaking Australian immigration news brought to you by Migration Alliance and associated bloggers. Please email help@migrationalliance.com.au
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Tips for phoning the Immigration helpline 131881
For all those people thinking about calling 131 881 to speak to someone in a DIBP call centre here are some tips:
PHONE CALL 1
1. Always ask the operator what their name is. They may only give you a first name.
2. Always as them what their position number is. They must tell you their position number.
3. Make sure you write their name and position number down.
4. Make sure you write the time of your call.
5. Write down the information that you are being told.
5. Double-check the information that you have been provided by making a second phone call.
PHONE CALL 2
Repeat the steps in PHONE CALL 1 again and check that the operator provides you with exactly the same information as you received in PHONE CALL 1.
If you do not receive the same information both times, assume that the information you are being provided by 131 881 is flawed or inconsistent.
REMEDY IF YOU ARE GETTING DIFFERENT ANSWERS EACH TIME YOU PHONE 131 881
Find then phone or email a Registered Migration Agent. Registered Migration Agents have proven sound knowledge and insurance for the advice they provide.
You can find a Registered Migration Agent using the search function on this website, or by visiting the Office of the Migration Agents Registration Authority on www.mara.gov.au
THE VISA APPLICATION ITSELF
It is your life and your visa application to Australia, so make sure you get it right the first time around.
WHY DID WE WRITE THIS?
To protect the consumer and give the consumer (visa applicant) every opportunity to help protect themselves. People on the 131 881 helpline are not interested in the outcomes of Australian visa applications and are not involved in the decision-making on Australian visa applications. They are not insured for the advice they provide and have no expert knowledge in Australian immigration law.
INTERESTING WEIRD FACT
The 131 881 call centre staff don't refer callers to the Office of the MARA so that callers /consumers can speak to a properly trained professional about their case.
Perhaps it is because 131 881 call centre staff don't want their advice second-guessed or proven plain wrong. It is not understood why the 131 881 call centre staff don't refer callers / consumers to the government website where callers / consumers can find registered professionals who offer proper advice and assistance.
Test the 131 881 number yourself and you will see what we are talking about!
Comments
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Wednesday, 13 June 2018I have rung the dipb more than 50 times in the last month as my partner left the country due to his father passing away. He applied for a return resident visa online before he left. Three weeks later he returned to find that the department had not even looked at his application so he has now been given a 30 day temp visa to stay in the country. He has lived here for 23 years as an indefinite permanent resident and now has 22 days before he gets deported to a country that doesn’t exist anymore because of the total incompetence of our immigration department. Yesterday I rang dipb at 8.30am and was the 131 caller in the queue. Stayed on hold for 7hours and 58 secs before someone answered! Was then told that oops... the application should have been processed within 24 hours... still waiting... someone needs to do something about this! Any suggestions? I’ve run out of patience and time...
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Wednesday, 13 June 2018
Tracy
Can you please email me the details of your terrible experience?
Liana Allan
help@migrationalliance.com.au -
Friday, 26 October 2018
Should I go straight to my local government and have them chase an answer to fixed government Miami's problem with giving out answers information
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Thursday, 01 November 2018
Please fill free to contact me my number is (0467750408). My name is vikash dayal. Thank you
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Monday, 05 November 2018
Hi, is there any direct number to contact regarding my RRV information. Currantly i am in Bangladesh. As my lawyer applied from Australia on behalf of me. The authority said to contact Australia n office. Very frasteted.
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Saturday, 15 December 2018
Hi any email address for inquiry current visa and future visa?
I got 457 visas (new ABN) (18 month) on 21 September 2017 and I lodged filed in December 2016, what can I do for future application?
can I get an extension of 457 visa or 482?
And then can I apply ENS after 2 Years experience -
Saturday, 06 July 2019
Is there an emergency visa contact number?
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Wednesday, 18 May 2022
Who will do work permit visa processing in Australia? Is it DIBP team?
Immigration blog
I have tried so many times to call immigration and each time I hav been number 65-87 in the que and I waited for 65 minutes today and got to number 41 in the he que and I can't find the answer to my question on the website. I tried attending the Melbourne office and got told to go to the website.
Any help with the best way to talk to someone would be very much appreciated