Login / Join
Australian Immigration Daily News
Breaking Australian immigration news brought to you by Migration Alliance and associated bloggers. Please email help@migrationalliance.com.au
- Font size: Larger Smaller
- Hits: 79020
- 69 Comments
Tips for phoning the Immigration helpline 131881
For all those people thinking about calling 131 881 to speak to someone in a DIBP call centre here are some tips:
PHONE CALL 1
1. Always ask the operator what their name is. They may only give you a first name.
2. Always as them what their position number is. They must tell you their position number.
3. Make sure you write their name and position number down.
4. Make sure you write the time of your call.
5. Write down the information that you are being told.
5. Double-check the information that you have been provided by making a second phone call.
PHONE CALL 2
Repeat the steps in PHONE CALL 1 again and check that the operator provides you with exactly the same information as you received in PHONE CALL 1.
If you do not receive the same information both times, assume that the information you are being provided by 131 881 is flawed or inconsistent.
REMEDY IF YOU ARE GETTING DIFFERENT ANSWERS EACH TIME YOU PHONE 131 881
Find then phone or email a Registered Migration Agent. Registered Migration Agents have proven sound knowledge and insurance for the advice they provide.
You can find a Registered Migration Agent using the search function on this website, or by visiting the Office of the Migration Agents Registration Authority on www.mara.gov.au
THE VISA APPLICATION ITSELF
It is your life and your visa application to Australia, so make sure you get it right the first time around.
WHY DID WE WRITE THIS?
To protect the consumer and give the consumer (visa applicant) every opportunity to help protect themselves. People on the 131 881 helpline are not interested in the outcomes of Australian visa applications and are not involved in the decision-making on Australian visa applications. They are not insured for the advice they provide and have no expert knowledge in Australian immigration law.
INTERESTING WEIRD FACT
The 131 881 call centre staff don't refer callers to the Office of the MARA so that callers /consumers can speak to a properly trained professional about their case.
Perhaps it is because 131 881 call centre staff don't want their advice second-guessed or proven plain wrong. It is not understood why the 131 881 call centre staff don't refer callers / consumers to the government website where callers / consumers can find registered professionals who offer proper advice and assistance.
Test the 131 881 number yourself and you will see what we are talking about!
Comments
-
Saturday, 11 March 2017I want to enquire about my family application from dubai? Can any body help me how to contact them in dubai?
-
Thursday, 23 March 2017
I would really like to talk to someone about how to become an Australian citizen. I have been in Australia 9 years and am a kiwi citizen.
All immigration offices ask so much money for consultations. Is there anywhere i can go? -
Sunday, 23 July 2017
HI Kiran,
You can apply by paper or online by yourself, all you need to do is gather all the require documents that listed on the form, fill the form and pay the fees. I applied online is much easier than the paper. this is the website please go on it and find out about it,
https://www.border.gov.au/Trav/Citi/pathways-processes/Application-fees-forms-and-appeals/Citizenship-online-applications
I hope this will help if you haven't got it yet.
Cheer mate -
Wednesday, 29 March 2017
hi.i am iranian and i live in syria damas i wrote apply for refugees programms in australia and i want to com toaustralia with unhcr programms in australia.i did send my all decument to immigration office in melbourn my decumeny now is in australia in this office please wreite for me how lang i must weit for my apply and travel to australia with this program thankyou
and i want to ask too how can i find a phone number in immigration office in melbourn?. -
Tuesday, 09 May 2017
I am so mad at the Public sector of Immigration. I called today and got through after 1 hour and 45mins and when I go through the lady didn't want to repeat her name and she didn't want to look up the file and she said she wanted to check if we were in the right department. I knew I was in the right department as I was calling about the citizenship application. When I asked for her manager she terminated my call. What am I meant to do now and how can I get the right information. The wait time is long
-
Thursday, 06 July 2017
How do I dail 131881 from IRAQ????
-
Tuesday, 18 July 2017
Hi Karin
I don't know your individual circumstances. From 1 July 2017, We kiwis can apply for PR and once approved you wait for 1 more year and apply for Australian citizenship. You don't need a migration agent now to apply for Australian PR,especially if you are a kiwi. Visit the link below.
https://www.border.gov.au/Trav/Visa-1/189-new-zealand-stream -
Tuesday, 22 August 2017
Hi this is Raman I applied online Australian citizenship and I already passed the test it's almost 3 months now still waiting for my approval letter.... when I called immigration they said that they still waiting for some background documents when I ask them is that from my side any doc left the staff says no it's from our side but she didn't told me wt it means please help me what is back ground documents thanks
-
Monday, 25 September 2017
I HAVE PARTNER VISA ON OLD PASSPORT MY PASSPORT WAS EXPIRED AT AUSTRALIA ,MYANMAR EMBASSY AT ACT REPLACE NEW PASSPORT HOW CAN I APPLY FOR NEW VISA STICKER ON NEW PASSPORT OR CAN I GO VISIT TO MY COUNTRY TAKE BOTH PASSPORT AT AIRPORT
-
Monday, 25 September 2017
Hi saw,
I think you just need to inform them about your new passport, if your visa is not expired yet, in my case when I applied for my pr visa the immi said I do not need sticker on my passport, If I want sticker I have pay extra for it on top of the fees. But the best thing to do is please call the immi and ask them how to go about it. Because they have up to date information..
Good luck, -
Thursday, 05 October 2017
Hi I have been waiting for contact back from border protection about my citizenship process but the answer I get when I ring is it is still being processed I sent it back in May does it usually take this long I have lived in Australia for 45 years came out on mum and dads visas from England ..?
-
Tuesday, 10 October 2017
I would like yo call DIBP here in Adelaide regarding submission of more documents, please what number do I use. Am here in Adelaide so do I call or do I go in person? Please advice.
-
Wednesday, 11 October 2017
I want to enquire how and where i can apply temporary visa -subclass 820?Anyone can share answer on us?
-
Wednesday, 11 October 2017
Hi i am Ana i am currently applying for RSMS visa class 187. This is my third time to apply in the same visa.the first two, my agent said i need to withdraw the application because i am short of the required years of experience.and then i applied again February 2017 and still i haven't got my visa yet. my agent guaranteed me that the immigration officer told him that once i applied again it will be granted and they can expedite it so i can get my visa in 2 months. it's been 8 months now and i still don't have any news about it. really desperate to get my visa because i haven't seen my mom for a long time. hope you can help me.
-
Thursday, 12 October 2017
HI
Recently I had my baby so I applied for trimester break in my college but they did not approve.
Can I still take a trimester break and go back home . will there be any problem in immigration when i return . -
Thursday, 16 November 2017
Hi there,
Could someone assist me with my questions;
I have a valid Int'l passport and need to renew my re-entry visa (BB155) as it expired in 2013.
My questions are (1) what form do I need to complete ? (2) is there a contact number for the Parramatta Office to call direct ? (3) can I apply in person and receive my Visa on the same day ? Cheers
Cheers -
Friday, 17 November 2017
hi charmain very easy you can down load form from net re entry visa form 1005 complete fill answer after you can send to sydney office address on that form pay for visa fees ,if you send from post they will take about 10days to wait your application bec my wife got same problem last month ,first we don't know any things like you after we found on border protection visa and we get from there hope all easy for you . best regards toe
-
Friday, 17 November 2017
hii..im komang from bali and im merried to australian.i been trying call 131881 and is always not appalible,me and my husband wondering what to do and love to get some impormation about my vissa.we puy full already for partner vissa but seen 3month is nothing compirmation about anything,i been using multiple entry vissa for 2 years and was using holiday vissa, GO AND OUT AUSTRALIA BECOUSE I HAVE BUISNESE TO LOOK in bali,we puy full for partner vissa i was think i can get easyer,dont have to wait long time to back to my country for my buisneses.plz god anyone have idea what i have to do ? i hope my husband send the money to the rihgt accound
-
Monday, 20 November 2017
Hi guys. How can I get a confirmation to take to my work place saying that when the student is not in session the student dependent doesn’t have any work limitation (Condition 8104). Over the phone the told me that but is not enough for my employer.
Really need to sort this out.
Thanks
Immigration blog
Thanks ram....for sharing this number....very quick response on this number