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Immigration Daily News DIBP's Global Feedback Unit cannot process a complaint with the word 'sh1t' in itAustralian Immigration Daily News
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DIBP's Global Feedback Unit cannot process a complaint with the word 'sh1t' in it
An RMA lodged a complaint on the Global Feedback section of www.immi.gov.au. The RMA left feedback on the DIBP website as follows:
The search engine on www.immi.gov.au is sh1t. It simply does not work. For example type in 'fees and charges' and see what you get.
Fix it.
Regards
RMA XXXXX XXXXX
The response received from the DIBP is as follows:
"From: This email address is being protected from spambots. You need JavaScript enabled to view it.
[mailto:This email address is being protected from spambots. You need JavaScript enabled to view it.
]
Sent: Tuesday, 10 March 2015 10:39 AM
To: xxxxxxxxxxxxxxxxxxxxxx
Subject: FEEDBACK (IMMI-15-03464) XXXXXXXX, Xxxxx
Dear Mr XXXX
I acknowledge the frustrations you have raised in your complaint, regarding the search function located on the department website.
Due to the nature of the language you have used your complaint will not be forwarded to the relevant business area for their consideration.
Should you wish to re-submit your complaint so that it may be actioned in accordance with the Department of Immigration and Border Protection’s Client Feedback Policy please complete our online Feedback form at http://www.immi.gov.au using appropriate language.
Please be aware of the department's Privacy Policy in relation to responding to enquiries. See http://www.immi.gov.au/functional/privacy.htm
Yours sincerely
Amber
Global Feedback Unit
Department of Immigration and Border Protection
10 March 2015"
Comments
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Tuesday, 10 March 2015Whilst I do agree with the sentiment regarding the search engine on immi website, I think that that sentiment might have been better expressed. Something along the lines of "frustratingly irrelevant to most data input and well below any standard that should be accepted or provided by any Government department, even one as notoriously complacent as DIBP"
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Wednesday, 11 March 2015
Maybe we should address them as Dear Precious....
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Wednesday, 11 March 2015
Shnookums? Your holiness? Yea who answers only unto yourself? Thou honorable delegate who is considered by migration legislation to be deemed the personification of the most holy and sacred Minister?
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Friday, 13 March 2015
No one will argue that search feature on the DIBP website is hopeless.
However, considering that as an industry we are trying build better relations between DIBP and RMA's, I don't believe such crass communication is beneficial to anyone.· Owen Harris likes this comment. -
Friday, 13 March 2015
Good point Raul. There was a nicer way to say it. As I said "language aside" the sentiment needs to be expressed.
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Thursday, 19 March 2015
Please let me why department of immigration and border protection is not responding my email I had submitted my medical report and all the related document but after a long wait of 3 month also I am not able to get visa .please reply.
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Wednesday, 17 August 2016
Dear Sir/ Madam,
I have applied my student visa on 8th March 2016 for my self and my family.
Visa officer requested to give My CV which i have submitted on 21 march but after that i haven't heard anything from DIBP.
I have put notes on my file as well as i have called twice to DIBP.
Now I am in stage where I cant think what to do next and whom to contact. one of my friend advice me to contact you guys which will help with your current situation.
Hopefully i will here something from you.
It it my humble request could you please advice me what can I do Next.
Yours sincerely
Keyur
Immigration blog
I have to agree with him. That search engine is useless. perhaps if we all emailed the feedback unit saying that language aside the person was correct we might get some action. OOH I just saw a flying pig.
