Australian Immigration Daily News

Re: Current issues with health systems

We want you to alert you to the fact that there have been some problems occurring in the electronic immigration health process since our last systems release on 22 August 2014 – these have been preventing some clients/agents being able to access eMedical Client via the ‘Organise your health examinations’ link in ImmiAcccount.

This was impacting clients who had lodged a GVP processed online visa application. However, this has now been resolved. A new issue has, however, been identified which is preventing some clients from accessing eMedical Client after lodging a My Health Declarations form. We will be scheduling a fix for this as soon as possible (hopefully mid next week). However, in the interim, please make sure that if completing an MHD form all address fields are populated when completing the form to avoid your case being impacted by this problem.

If after submitting an MHD form, you still experience a problem with the ‘Organise your health examinations’ link, please try again after 1 hour. Do not lodge a 2^nd My Health Declarations form. If there is still an issue, please contact our staff at This email address is being protected from spambots. You need JavaScript enabled to view it. and they will assist you.

Apologies for any inconvenience.

XXXX XXXXX [name removed for privacy reasons]

Director

Central Health Section

Strategic Business Solutions Division

Department of Immigration and Border Protection