DIBP's Global Manager, Client Services update - notes

Rocio Trapag-Saul provided the client service update this morning at DIBP's Client Reference Group meeting which was held at Level 5, Tower C, 300 Elizabeth Street, Sydney in the DIBP's Conference Room.
Rocio is the Global Manager, Client Services and her role includes counters, telephones and T.I.S but her role is not responsible for offshore and there is no central position looking after offshore at the moment.
There are a few big things on the development agenda:
...