Response from NSW Trade and Investment's Director of Policy and Migration re online lodgement fiasco

EMAIL TO NSW STATE GOVERNMENT
Hi XXXXXXX (name witheld for privacy reasons)
RMAs are not satisfied with the response provided by NSW Government.
Is the NSW Government (Skilled) going to fix the botched application process that cost so many applicants the opportunity to apply? By this I refer to the unannounced application window, huge technical problems resulting in many people getting half way through applications and then being blown out of the system by crashing servers, etc and then having no opportunity to start their failed application again, etc etc.
The huge demand for applicants was perfectly predictable given the many months of closed applications prior to that. Lots of human cost to this mess, yet NSW officials seem relatively ok with their “new” system and are downplaying the major technical problems as glitches, etc. In short, this was a disastrous rollout of a fatally flawed system that resulted in a great amount of frustration and disappointment from people who only wanted the opportunity to apply for sponsorship.