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Feedback on DIBP's new ImmiAccount
Here is some important FEEDBACK about the New ImmiAccount and some problems that have been shared with Migration Alliance this morning from one of our members:
'1. None of the Correspondence from Case Officers are showing up
2. Grant letter link is there, but cannot view any of the Grant Letters
3. Applications that are Finalised are showing as “In Progress”. In my case, examples are the following TRNs: EGNU1XXXXX, EGNTXXXXX and EGNSXXXXX.
Can the status of these Applications with these TRNs, please be changed from “In Progress” to “Finalised”, as the Visas for these clients have already been granted a while ago.
4. Online Applications lodged in 2008 and earlier, like Subclasses 176 and 475, are not showing up in the List of Applications, and my colleagues have told me, they are not able to import them either.
5. We are not logged into LegendCom and VEVO, when we log into ImmiAccount. Also, the LegendCom Password has not changed. I still have to use the previous LegendCom Password to Login to LegenCom. The ImmiAccount login and Password does not work in Legendcom. We were told it should all be one Login and one Password.
6. How do we remove from view in the List of Applications, old Applications that have already been finalised a while ago?
I remember in the MIA Seminar when we spoke to you Mark, we were told that we can modify the view in the List of Applications, and have only Applications “In Progress”, “Incomplete”, or “Submitted” in view. That would make sense, as we don’t always need to look at the 100s if not 1000s of Applications that have been “Finalised”, unless we have appealed the Decision in MRT or AAT.
Also, we were told that we should be able to import Paper Applications that have been lodged as well, through ImmiAccount. But the current functionality in ImmiAccount does not allow that.
A Great thanks for making the Partner Applications Online, and applying a Common Sense approach by leaving the option for Paper Applications open.
If you can also look into making the Parent Visa Applications (currently processed in Perth) Online, that will be a great help. Parent Visa Applications are usually less complicated than Partner Visa Applications, and are all centrally processed at the Perth Parent Visa Centre. So, converting it to Online should not be as complicated as the Partner Visas. Also, the Perth Parent Visa Centre is taking almost 3 months just to acknowledge an application. They also send receipts by snail mail, and are not always even registered. Look forward to your implementing this (Parent Visa Online Filing Option) in the future.
Finally, Mark, you mentioned the Online Visa Application Option for all Student Visa Assessment Levels (only Assessment Level 1, 2 and 3 from January 2014), Onshore and Offshore, for ALL countries, like, GSM and ENS, will be available from June 2014, or by August 2014, at the latest. And that you will finally discontinue the Assessment Level 2-4 Trials. Is this still the case, and are you still proceeding with this implementation as discussed? This will also help us a lot for future Student Visa Applications.'
Update 12:53pm 10/12/2013 ImmiAccount not working:
