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Australian Immigration Daily News
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DIBP system bug - addresses not updating in DIBP systems
Agents and applicants should urgently check the postal address on any acknowledgement/grant/refusal letter.
An agent member of MA lodged a student visa app online on Friday and the address on the back of the letter and grant letter was the applicant's previous address. The electronic application form shows the correct residential address.
This has implications for refusal letters being sent to the wrong address.
This reminds me of Michael's recent news item where an agent did not (apparently) insert their details on the form 956.
Could it have been the DIBP in error? Might the agent have provided the right address but it was not updated in the DIBP system despite showing online?
Comments
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Friday, 17 April 2015Now twice in the last 3 months have sent new 956 forms to DIBP for cases remitted back from DIBP from MRT, and DIBP updated the agent NAME but left the old agent EMAIL on the file, resulting in notification being sent to the old agent. There should be an acknowledgement process where DIBP acknowledges lodgment and action on these sorts of forms - to essentially thumb their noses at clients by refusing to provide acknowledgments (other than an autoresponder email), and provide no way to determine IF the form has been recorded, and whether it has been recorded correctly is wrong. Sadly, no way to confirm whether a 956 has been properly recorded other than sitting on hold for an hour on the public DIBP line, and risking being admonished by DIBP for "using the 131 number".
Immigration blog
This have been common lately on the automated emails we are receiving from auto-letter-generator@immi.gov.au re Notification of grant of a Bridging visa, Acknowledgement of application for a Temporary Work(Skilled) (subclass 457) visa and OTV@immi.gov.au for Acknowledgement of nomination application received for Acknowledgement of a valid application for a Training and Research (subclass 402) visa.