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Breaking Australian immigration news brought to you by Migration Alliance and associated bloggers. Please email help@migrationalliance.com.au
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Improved support for clients using ImmiAccount
Migration Alliance has been asked to provide members with the following information from the DIBP's Visa and Citizenship Helpdesk Section:
Today the Department of Immigration and Border Protection are releasing on the department’s website:
· a revised ImmiAccount support page (this will be available later today at: http://www.immi.gov.au/Services/Pages/immiaccount.aspx):
This is a single web page from which agents can access more succinct and useful information about ImmiAccount via a number of
‘tabs’ – including improved Quick Reference Guides, clearer guidance on attaching documents and a list of common online error messages to assist agent’s to self-serve before seeking assistance from the department.
· a new ImmiAccount Technical Support Form (available at: https://www.immi.gov.au/allforms/immiaccount/technical-support-form/):
This form can be used by individuals, agents and organisations to make an enquiry/raise an issue in regards to their ImmiAccount or online application. It will help ensure that the eServices team receive the information they need in order to provide a timely response to ImmiAccount queries. It will also facilitate improved prioritisation of incoming queries. Note: this form will replace the existing Technical Support Form on the Agents Gateway.
Note: form is actually already live but the new support pages won’t be published until later today.
Immigration blog
Good afternoon,
My name is Serhiy Chelyadin
I received a letter from DIBP
The Department requested the international certificate and asked to ask you
please tell me if you can help me?
Below transfer part of the letter
Kindly contact the International Labour Union Representative Office to issue you an International Crew Certificate (ICC), inform their Ambassador that I Beatrice Leoncini from the Department of Immigration And Board Protection (DIBP) requested that they should issue you an International Crew Certificate (ICC). Contact the Labour Union Office via e-mail on: labourunionoffice.au@ausi.com
Note: Your International Crew Certificate (ICC) must be submitted in our office within one-hundred-twenty (120) hours.
Warning: Any delay in responding to emails been sent to you, your visa and working permit application may be cancelled
Hello Serhiy Chelyadin
We have received your ICC application for the completing of your personal International Crew Certificates (ICC). Your recommendation letter was sent to our office from the AU Visa Department of Immigration Office Sydney.
The fee for your Personal ICC certificate is €375 Euros (Three Hundred and Seventy-Five Euros) Including FedEx Courier Service fee that will be use to courier your (ICC) Certificate to the Australia Department of Immigration Board Protection Office, a copy of your ICC certificate will also be scan to you via e-mail.
This money must be send in our office through any of the Bank or Agency Offices in your Country that has WESTERN UNION or MONEY GRAM Money Transfer for urgent receiver of your payment.
Below is the Receiver Information’s
----------------------------------------------------------------------------------------------------
Name: Ambassador Mrs. Marilyn Foster
Address: Boulevard du Commerce (kaloum) BP 373 ET 570
Country: Guinea
City: Conakry
Country Currency: Francs Guineas (GNF)
Text Question: Favorite Color
Text Answer: Blue
Amount Paid: €375 Euros
MTCN/Money Gram Reference No: ------?
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Once you have paid the fee for your International Crew Certificates (ICC) E-mail us back with above payment details for confirmation.
Yours Faithfully
Ambassador Mrs. Marilyn Foster
Labour Union Office H/Q Guinea
00224657399789
NOTE: This e-mail message and all attachments thereto contain confidential information intended for a specific addressee and purpose. If you are not the addressee (a) you may not disclose, copy, distribute or take any action based on the contents hereof; (b) kindly inform the sender immediately and destroy all copies hereof. Any copying, publication or disclosure of this message, or part hereof, in any form whatsoever, without the sender's express written consent, is prohibited. No opinion expressed or implied by the sender necessarily constitutes the opinion of Labour Union Office. This message does not constitute a guarantee or proof of the facts mentioned herein. No Employee or intermediary is authorized to conclude a binding agreement on behalf of Labour Union (AU), or any of its subsidiary companies, by e-mail without the express written confirmation by a duly authorized representative of Labour Union.