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Posted by on in General

Health-Systems-changes.pdf

This information regarding the health system changes to be delivered by the Department of Immigration and Border Protection has been provided by the Central Health Section.

This information is for registered migration agents only. It is not for external distribution or publication.

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Posted by on in General

I have just been provided with a copy of the following message from the MIA.

"Message from MIA National President


Dear Members
Recently, there has been much media around alleged behaviour of some (named and unnamed) registered migration agents and officers of the immigration department. This has caused distress to some of our members. The Migration Institute of Australia is greatly concerned about the way this information has been published as it has the potential to damage the reputations of our members. This is not an appropriate way to deal with important issues around standards of professional conduct and provides no opportunity for rebuttal or defence that ensures accountability and fairness. The Migration Institute of Australia will not be republishing this information or any related links to it.
There have also been media reports about “Blacklists” issued by the immigration department to which the Migration Institute of Australia has responded (see here; here; and here for examples).
I have been in discussions with the immigration department on this matter and they have assured me that the only list which now exists is one which contains the names of those agents who have current OMARA sanctions on the register or are deceased. They will also be undertaking an audit of their systems, twice a year, to ensure that this list is restricted to this information only.
The Migration Institute of Australia will continue its active dialogue with the relevant government departments and agencies to seek a resolution of this matter in a way which ensures fairness and equity for all our members. If any members have concerns about this matter, please contact Kevin Lane, MIA Chief Operating Officer or Bronwyn Markey, MIA Professional Support Manager, for a confidential discussion.
Best wishes
Angela Chan, FMIA
National President"

I fully support Angela in these general comments. However, nothwithstanding her discussions and active dialogue with DIBP. I think, it is fair to say that DIBP "assurances" are not something to be taken at face value. The FOI requests and my observations concerning what those documents disclose suggest that DIBP assurances should be taken with a grain of salt.

As I understand it the MARA list was created in 2007 to 2009 when the MIA/MARA self regulation model was in place. It is that list, the "Agents of concern" list, that is creating all of the damage to our colleagues. 

The admission by DIBP that the current list "Agents of Interest" does not appear to line up with the "assurance" of DIBP to the effect that it will only contain a reference to sanctioned agents, if that were the case I would assume that the title of this weeks list would be " Sanctioned Agents". My experience tells me that what DIBP says and then does are 2 different things.

If fairness and equity is in the mix, perhaps what DIBP should consider is writing to all RMAs who are on the list explaining why their name was recorded on it in the first place, how the list has impacted on their clients claims, why the RMA was denied natural justice and a sincere apology and perhaps some financial settlement for the injurious falsehood.

I have written to my local Federal member Craig Laundy asking him to raise the matter directly with The Minister and to have the matter referred to a Senate standing committee so that we can get to the bottom of it. If you want to write to Craig Laundy and ask him to help here, is his email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Craig Laundy supports the important work done by RMAs.  He will raise this with the Minister and the ball will start rolling.  Action is what is needed now, not active dialogue and assurances.

In the meantime, I have launched my FOI request and I received an acknowledgement of that request yesterday.

Finally, I note that Angela is a little quiet about who created the original list.

Perhaps there will be another "Message" soon.

I hope so.

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Story content by Gabrielle S. Pavia,
Registered Migration Agent

"As a former Qld Migration Alliance (MA) Committee Member, I attended a liaison meeting with the DIAC on 24 May 2010 .  During this meeting, the Qld MA Committee raised the issue of RMA identity theft and asked if the Department had measures in place that would allow them to correctly identify whether an application was actually lodged by a particular RMA, or someone pretending to be the RMA. 

The response received by the DIAC committee confirmed that there was no practice in place to check the RMA’s identity and therefore we suggested that the Department implement a system whereby Case Officers would be required to check the RMA’s MARN against the RMA’s email address (as listed on the OMARA registrar) before progressing an application. 

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Australia is slowly but surely waking up to the reality of “Asianization”. Some 84% of the population now accept that “multiculturalism is a good thing and benefitted Australia”. (Source: Scanlon Foundation Survey 2013).

The fear and resistance seen in the 1960s and 1970s with resurrections attempted by failed political parties of the recent past, seem to have all but faded as futile popularity exercises with only an occasional whimper emerging now and again in the form of the ‘big Australia’ question.

Dr Tim Soutphommasane, Australia’s Race Discrimination Commissioner writes that, “Debates about Asian immigration reflect a contest over Australian national identity. For some, immigration has meant a repudiation of Australia’s British cultural heritage — a rejection of all that was, in their eyes, traditionally Australian. For such people, Asia — to be more precise, immigration from Asia in significant numbers — was a source of cultural corruption or degradation.

“And yet, for all of its pungency, the rhetoric about multiculturalism’s imminent failure hasn’t been proven correct. Australian multiculturalism has endured. In last year’s Scanlon Foundation survey on social cohesion, 84 percent of respondents agreed that multiculturalism is a good thing and benefited Australia.”

According to the Commissioner, nearly 50 percent of our population were either born overseas or have a parent who was born overseas. It is estimated that close to 10 percent of the Australian population have Asian cultural origins or ancestry. Of the top 10 overseas birthplaces of Australians, five are countries in Asia: China, India, Vietnam, the Philippines and Malaysia. China and India now represent the two largest source countries for immigrants to Australia.

Of the 4 million people who speak a language other than English at home, close to 1.3 million speak an Asian language — including more than 650,000 who speak Chinese.

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This story has sparked my personal interest because I used to work for Liam Clifford (pictured above) at Global Visas, UK, before I became a Registered Migration Agent.
 
When I was 21 I moved to the UK and started working in various firms offering immigration advice for Australia, NZ, Canada, the USA and the UK.  I was not a registered agent at the time, and we really had no clue of the legislation.  In fact, during my early twenties my immigraton advice to clients was straight from the policy booklets, and even then, the Australian immigration booklets were not read properly.  The objective of being at work was to make sales.  The Director ruled by fear.  Fear of job loss.
 
When I worked for Global Visas in 2000/2001, I distinctly remember Liam (Director of Global Visas), turning up to work on a motorbike and coming in to the office with his bike helmet, hair messy, asking us to 'get on the phones'.  That meant 'make sales' and 'get deals'. 
 
I worked with some amazing people, but none of them were registered, and Global Visas was making bucketloads of money.  Clients would come from everywhere to the fancy Oxford Street, London address to pay unregistered agents like me, who knew nothing about Australian Immigration Law to make their new life dreams a reality.
 
One of my lasting memories from Global Visas is this.  I had been talking to a colleague and Liam came in with a fierce and angry look on his face.  He said the following:  'Liana, get on the f**ing phone and stop f****ing talking.  Do you know what your colleagues will think if they see you f***ing not working?  They will think they can do the same.  F***ing work will you!'. 
 
I was trained by a French man who used to listen in to my phone calls using an extension plug-in phone line.  He would assess my sales calls to the potential clients, and force me to cut down the length of my calls to become short, blunt, to the point and ask for money.  We were provided with scripts to follow and our primary focus was to close the sale as fast as possible.  Any questions were to be responded with 'that's why you pay us so that you don't need to worry about that' or words to that effect.
 
That should have been my wake-up call. But at that time I was too young and naive, and scared about my own immigration status to leave.
 
Three months later I left.  The place was a raging immigration sales factory full of people from all over the world selling visas for all different types of countries.  Much like the Wolf of Wall Street but the immigration version.   I was sponsored by the company as a 'Business Development Manager' at the time, on a UK work permit.  I had previously been sponsored  by two different but equally dodgy immigration companies. 
 
Let me tell you about those first two businesses.
 
The first company sponsored me because I had an Australian accent and was able to sell Australia as a great place to live.  That was First Point International Ltd.  The Directors of this company were struck off, the CEO was arrested in the USA for tax and immigration fraud by INS officials, and Inland Revenue UK were chasing them for unpaid taxes because their 'management company' was in Nassau, the Bahamas and they were not declaring the income.  I assisted the Immigration and Naturalization Service at the USA embassy at the time.  I worked with them and provided evidence and statements to assist them with the arrest of my own boss, David Morris Webster.  David was arrested at Orlando Airport and then ankle-tagged, and out on USA$1 million bail, unable to leave the State of Florida.
 
First Point International went into liquidation. I requested my personnel file from HR before I left the office and was horrifed to learn that my own UK work permit had been fraudulently obtained.  False references in the application about having worked at the First Point International Orlando Office were in the file.  At that point in my life I had never been to the mainland of the United States, let alone worked at First Point in the USA.   First Point International had applied for my work permit for me (I was never allowed to see the application) on the basis of an inter-company transfer from the USA to the UK.  Of course, I then went to the UK Home Office and regularised my immigration status by applying for and obtaining a work permit from company 2 (Visaplus).  That visa was short lived as that business was shonky too and went into liquidation.  That year, I held my second UK work permit for a grand total of  about three months, sponsored by Visaplus.
 
Visaplus was formed, by two shonky Directors who did not get struck off from First Point.    And there I was moving from one company to another, thinking, 'it's ok the next company won't be shonky'.   Below is a picture of Graham Copsey, one of my old bosses at Visaplus in the UK.  My distinct memories of him as a boss are of him sitting in his office looking through Russian Bride magazines and portfolios trying to choose himself a partner, shouting at us to put 'numbers on the board'.  There is one of the Russians behind him in the photo below, who I believe went on to become his wife.  I cannot tell for sure.
 
copsey.jpg
 
Finally, I was working at an Immigration Expo in the UK when I met Ivan Chait from Ashmore Brown and Chait in Australia.  Ivan asked me if I wanted a job in Australia.  We had a talk and I said that I was moving home.  It was only then that I learned about the concept of Registration as a migration agent.  I had worked all that time in the UK and had not ever known that there was such a thing as an RMA.   I came back to Australia, passed the exam with a score of 96% in 2001, Registered as an agent, and then worked for Ashmore Brown Chait, before setting up my own agency.  
 
That was my journey to where I am now. 
 
Today when I received an email from Alan Collett (copied below) I could not resist telling my story.  I know, first hand, why Unregistered Practice MUST BE STOPPED.  I have been on both sides of the fence and the other side is extremely ugly.
 
Here is the email from RMA, Alan Collett today:
 
 
Hi Liana.
 
Please see the attached.
 
When is the Department going to take steps to require registration of all agents who have dealings with it on behalf of clients, including those who are in business outside Australia?
 
Does the Department not recognise the harm this nonsense does to Australia's image and ability to attract skilled people and business owners?
 
Allowing unregistered agents to represent applicants surely also increases the risk to the integrity of the migration program - those with few ethics are allowed to act on behalf of clients, some of whom I am sure will be happy to instruct an agent who supports them in preparing and lodging dubious and questionable documentation, which the underresourced Department then has to administer/weed out. 
 
Feel able to publish on the MA website.   I'm going to take this to Senator Cash too.
 
Best regards.
 
Alan Collett
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