I have just exchanged 9 emails from a panicky lady who rang me about a Natural Justice letter which requires her to respond to an allegation that the defacto she has included in her application is not in a genuine relationship with her.
She has had the letter for 2 weeks and has already spoken to another "lawyer".
She thinks she can dodge the allegation by withdrawing her application and applying on her own account...
Finally I responded to her and said this...
"Either you do it yourself or ask someone to do it for you.
If you want a guarantee of success then you are on the wrong track.
Immigration can refuse this visa on any basis they like.
What you have to decide is whether you are going to make a reply or not.
Assuming a refusal then you are going to have to appeal that decision.
It is up to you."
This lady first rang me and I directed her to email me and I sent her the first email and said "How may I help you"
My advice...don't give advice over the telephone get the client to email you and tell you what the problem is.
If you follow that protocol then there will never be a dispute about what you were told and how you responded. It is a good discipline not only for you but also your clients and potential clients....9 emails!