I just e-mailed 457 management hoping that answer will be given this time.
Dear Policy Officer/Manager
Please clarify the standing of the policy in relation to the position of Customer Service Manager ANZSCO 149212.
“The tasks of a Customer Service Manager as described in ANZSCO appear to be high level roles responsible for the customer service management of organisations large enough to support and require such a function. It would generally be a position relevant within relatively large business operations with complex client interactions, and would not be concerned with general administrative and operational duties"
Could you please clarify on what grounds and how DIBP has reached the conclusion that the position of Customer Service Manager "would not be concerned with general administrative and operational duties" in view of the ANZCO description DIBP is referring to. ANZSCO, states that the Customer Service Manager: "Plans, administers and reviews customer service"' and in tasks and duties: "ensuring operational efficiency”. It is also the role of the Customer Service Manager according to ANZSCO prescribed duties "to managing, motivating and developing staff providing customer services”. Please clarify if the position is approvable at all?
It appears to me that DIBP’s standing is directly contravening ANZSCO position description especially that ANZSCO does not restrict this occupation to large enough corporations. Is it possible to motivate and develop staff and provide customer service without being involved in operational management duties?
I fully understand that each case is being assessed on its own merit but can I please get any indicative measures that DIBP considers for assessment of “organisations large enough" and why ANZSCO described tasks and duties are excluded by DIBP from the approvable position model? If ANZSCO is not a base for assessment what is it?
I am also fully aware that difficult questions are normally not answered, as per advice received before:
"Registered migration agents are expected to maintain a sound knowledge of migration law and procedures in accordance with clause 2.5 of the Migration Agents Code of Conduct, and to maintain a professional library that includes current versions of migration law and policy documents. Enquiries that relate to information available on the departmental website, through LEGEND, Procedure Advice Manuals, or other available departmental resources, will therefore not be responded to"
I would like to draw your attention however, to the fact that none of the listed above resources like "information available on the departmental website, through LEGEND, Procedure Advice Manuals, or other available departmental resources" do not give an answer on how an approvable position of Customer Service Manager might look like in light of the policy whilst the policy opposes the ANZSCO standing.
Kind regards
Piotr Ferenc MARN 0743766
If I get any answer will obviously share otherwise will read again Christopher's motivating post Why I don't give a F**K! . It is so true ...