I decided to share my experience of communication with Overseas Post in relation to few cases we are involve in on behalaf of Indian clients. Has anyone experienced being RMA ignored in communication by case officers? Not being notyfied about occured direct communication ? I have 5 cases where the RMA has been ignored, contact made by the officers directly to visa applicants or sponsors . When we brought the matter to feedback unit attention I got an answer saing it was our fault as we provided wrong e-mail adress in 956 form ( interesting as the form 956 is generated by Migration manger we use for all cases). After insisting on further action to avaid being ignored in the future I got 3 e-mails with assurance it will never happen again .... nex day the same issue ocured . Acording to my knowledge this sort of action is breach of the migration regulations . Anyone has an idea how to fight it ? I hate being informed by my client about progress of the case of documents requested.
See one of many e-mails assuring me that illegal activity of overseas mission will not occure : Normal 0 false false false EN-AU X-NONE X-NONE MicrosoftInternetExplorer4
From: Overall, Gus [mailto:This email address is being protected from spambots. You need JavaScript enabled to view it.
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Sent: Wednesday, 4 September 2013 4:16 PM
To: Piotr Ferenc
Cc: Wilson, Tania
Subject: RE: : CASE- 2013/046860; Ms. …… Your Matter (Our ref: KA……) [SEC=UNCLASSIFIED]
Dear Mr Ferenc
My apologies that this has been occurring.
I have used your example to remind all my staff this morning that they are to ensure that when processing a Family Migration application that all contact is made through the legally authorised recipient for that application. For the occasional circumstance where there is direct contact made between the applicant and the department and this contact is unbeknownst to the authorised recipient, then the case officer is to notify the authorised recipient of that contact immediately after it has taken place.
Thank you again for bringing this to attention.
Gus Overall
Senior Migration Officer
Department of Immigration and Citizenship
Australian High Commission New Delhi